Managing Director, Business Banking Relationship Management

The Relationship Manager is responsible for cultivating and growing a portfolio of business clients within our target segment. They manage existing business relationships with a primary focus on new business development, client acquisition, expansion of existing relationships, and client retention.

They work with team leaders to execute the segment strategy, contributing to net deposit growth, loan production, and the expansion of revenue‑generating products and services. Additionally, they partner with private bankers and banking centers within their assigned markets to deliver an excellent client experience and drive value across the consumer segment.

• Contribute to growth of the segment by executing against our segment strategy, including targeted growth goals of core KPIs such as new business development, deposit growth, loan production, and treasury management fee income.
• Develop and maintain an extensive network of business contacts, COIs, community leaders, and other referral sources to generate new business and revenue, effectively managing and growing the pipeline consistent with production expectations.
• Work closely with Team Leader, Private Bankers, and Banking Centers to deliver an excellent client experience and drive value to clients. Encourage peers to listen to client needs and identify business banking growth opportunities.
• Develop and present effective credit proposals/memos for consideration. Collaborate with senior leadership and credit to negotiate quality loans within established policy and guidelines.
• Ensure and uphold operational integrity by complying with all regulations, policies, and procedures.

• At least 7 years of relationship management/sales experience, including 5+ years managing business relationships.
• Extensive knowledge of credit, financial analysis techniques, and lending policy, with the ability to package and present credit deals to segment leadership and credit team. Demonstrated understanding of loan risk factors is a plus.
• Proven track record in business development, commercial loan origination, and relationship management.
• Preferred education includes an Associate, Bachelor’s, or Master’s degree; a High School diploma or GED is required. Combination of coursework and experience may be considered.
• Proven relationship management skills, managing and growing a sales pipeline, fostering COI relationships and referral sources, and developing new business relationships.
• Commercial lending experience, able to analyze, package, and present prospective financing opportunities to senior leadership and credit.
• Strong knowledge of business banking, branch profitability, commercial lending, and treasury management products; general understanding of operations (Audit, compliance, fraud, loss, risk).
• Exceptional business development skills and an entrepreneurial business management orientation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity, or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.