Comm Liaison​/Rela Coord; Dcyf

Position: COMM LIAISON/RELA COORD (DCYF)
## COMM LIAISON/RELA COORD (DCYF)
Apply locations:
101 Friendship Sttime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 2, 2026 (14 days left to apply) job requisition :
JR102866#
** Department
* * Department of Children, Youth, and Families#
** Division
* * Social/Human Services#
** Salary**$93,088.00 - $#
** Job Profile
** JC-- Community Liaison/Relations Coordinator (DCYF) (Non-Union Executive Branch)#
** Scheduled Work Days & Work Hours
** Monday
- Friday, 8:30am - 4:00pm35 Hours
- Non-Standard#
** Job

Requisition Number
** JR102866 COMM LIAISON/RELA COORD (DCYF) (Open)#
** Pay Grade
** C00135 A#
** Classification
* * Community Liaison/Relations Coordinator (DCYF)#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** To be responsible for the development, implementation and maintenance of the Office of Community Relations responsible for timely communications, outreach, conflict resolution and public information; to collect and disseminate information which will assist the department in improving its effectiveness, efficiency and accountability, by strengthening both external and internal support systems; to do related work as required.
** SUPERVISION RECEIVED:
** To work under the administrative direction of the Director’s Chief of Staff, with wide latitude for the exercise of initiative and independent judgment; work is reviewed through submitted reports, conferences for conformance to policies, rules, regulations, laws and departmental objectives.
** SUPERVISION EXERCISED:
** Plans, coordinates and evaluates the work of a clerical staff, assigned in carrying out program functions.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** To be responsible for the development, implementation and maintenance of the Office of Community Relations responsible for timely communications, outreach, conflict resolution and public information;
* To collect and disseminate information which will assist the department in improving its effectiveness, efficiency and accountability, strengthening both external and internal support systems;
** Communications:
*** To provide outreach and liaison with community agencies, religious institutions, advocacy groups and individuals for on-going productive dialogue;
* To respond, in a timely manner, to calls and letters where individuals raise concerns or have questions regarding cases with which they are personally involved or with which friends or family are involved;
* To track all letters and calls that are received and ensure timely and respectful response or status report to each and every contact;
* To assist the department in its understanding and improving cultural competence;
* To develop, implement and maintain a comprehensive staff communications program;
* To do related work as required.
** Public Information:
*** To coordinate community education about the department including speakers’ bureau;
* To coordinate the publication of brochures, pamphlets and newsletters directed toward the public and clients of the department, including children;
* To assist outside individuals in their understanding of federal and state law, regulation and best social work practice for the safety and well-being of children;
* To do related work as required.
** Conflict Resolution:
*** To develop a client’s rights form, which will apprise clients of their rights and of the availability of staff who will hear, investigate and respond to their concerns;
* To act as liaison between assigned department staff person and concerned individual to ensure individual understands what is occurring and help secure timely, respectful responses to questions;
* To act as liaison to Hearing Officer and hearing office re: scheduling of hearings and insurance of decisions;
* To respond to requests by the assigned department staff person to bring together community individuals who can assist in a particular situation;
* To submit quarterly written reports to the Director and Senior Executive Team detailing the types of concerns raised by the community and the resolution;
* To do related work as required.
** Outreach:
*** To work with staff development and training and personnel offices to enhance diversity of…