Eligibility Technician - Civil Service Examination

Position: ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT
Department

Department of Human Services

Division

Social/Human Services

Salary

$56,157.00 - $63,156.00

Job Profile

Eligibility Technician I - Civil Service Examination Announcement

Scheduled Work Days & Work Hours

Additional

Job Description

HOW TO APPLY:

* The full state job description can be obtained at: ELIGIBILITY TECHNICIAN I

* Applications MUST be submitted online via the APPLYRI application system. Mailed or hard copy applications will NOT be accepted.

* Additional information regarding the civil service examination process can be found at: CIVIL SERVICE EXAMINATION INFORMATION AND RESOURCES.

Exam #6345

Job

Requisition Number

JR103488 ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT (EXAM #6345) (Evergreen) (Open)

Pay Grade

C00321 A

Classification

Eligibility Technician I - Civil Service Examination Announcement

Class Definition

GENERAL STATEMENT OF DUTIES:
To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs; to assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic program, process, eligibility requirements and status to customers and advocates; to process applications from receipt to benefit issuance or denial in at least one program;

and to do related work as required.

SUPERVISION RECEIVED:
Works under the general supervision of a superior from whom assignments are received; work is reviewed in process and upon completion for conformance to established standards, rules and general policies.

SUPERVISION EXERCISED:
None.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

* To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs.

* To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure complete and accurate information is obtained.

* To communicate basic program, process, eligibility requirements and status to customers and advocates.

* To process applications from receipt to benefit issuance or denial in at least one program.

* To complete required forms, secure accompanying documentation, and perform scanning, indexing, registration, data collection using a task-management system.

* To refer applicants/recipients who express a need for case management-oriented functions to social service personnel.

* To provide information about laws, rules, regulations and policies/procedures to applicants/recipients and other interested parties to ensure an understanding of available program benefits.

* To prepare reoccurring and special reports, including basic statistical breakdowns.

* To compose and send routine correspondence and requests for information to applicants/recipients.

* To utilize a computer and related equipment in the use and operation of an automated system for case processing.

* To follow and adhere to standard unit procedures and protocols in the performance of assigned duties.

* To review and monitor assigned cases by contacting clients, other agencies and employers, and to review relevant records to ensure continuing eligibility for benefits.

* To provide welcoming and courteous service to customers seeking assistance in person, remotely or by scheduled appointment.

* To represent and explain departmental policy and actions at an agency fair hearing.

* To report suspected cases of abuse or neglect to appropriate authorities.

* As directed by a superior, to conduct phone interviews and gather information related to eligibility for human service programs including but not limited to SNAP (the Supplemental Nutrition Assistant Program).

* To work as part of non-lobby team for training and onboarding purposes.

* As assigned, to perform lobby-based assignments, and to meet with and provide guidance to clients/customers.

* To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGE, SKILLS AND CAPACITIES:
The ability to read, understand, interpret and apply federal and state laws and regulations concerning initial and continuing eligibility requirements for state and federal health and human service programs; the ability to conduct mutually-informative interviews using standard interviewing techniques and human relations skills; the ability to collect necessary information by conducting telephone and in-person interviews; the ability to process health and human service program applications from start to issuance or denial in an accurate and timely manner;

the ability to retain objectivity while dealing with clients and to exercise to sound judgement in analyses of applicant assistance situations; working knowledge of Windows Operating Systems, usage of a personal computer (PC) and standard desktop office tools; capacity to navigate a computer…