Supervising Eligibility Technician

Job Overview

Department department of human services division social/human services salary $79,457.00 - $89,861.00 job profile JC-- supervising eligibility technician (riasse l580 dsh dcyf bhddh doc) scheduled work days & work hours monday - friday; 8:30am - 4:00pm 35 hours - standard restricted/limited to the leave of the prior incumbent. this position is assigned to the call center repost - previous applicants need not reapply job requisition number jr101463 supervising eligibility technician (open) pay grade c00a28 a classification supervising eligibility technician class definition

To plan, assign, supervise and review the work of a staff engaged in performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; to perform complex eligibility determination evaluations; and to do related work as required.

Works under the general direction of a superior with wide latitude for the exercise of initiative and independent judgement; work is subject to review upon completion for conformance to established standards, rules and general policy.

Plans, assigns, supervises and reviews the work of a technical and clerical staff.

To plan, assign, supervise and review the work of a staff engaged in: performing eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments; assisting applicants/recipients in filling out applications/providing supporting evidence; referring to service personnel those applicants/recipients who express a need for service oriented functions; providing information to applicants/recipients and the public in general concerning eligibility requirements for various assistance programs;

conducting in-person interviews - both in office and field; and other eligibility related functions. To perform complex eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments where several program areas are involved. To refer to service personnel those applicants/recipients whose situation indicates a need for service oriented functions. To collect data and prepare reoccurring and special reports, including simple statistical breakdowns.

To do related work as required.

Knowledges, skills and capacities: A thorough knowledge of federal and state law and regulations concerning initial and continuing eligibility requirements for assistance payments; a thorough knowledge of departmental policy concerning the conducting of interviews and the ability to conduct complete and thorough information gathering interviews; a working knowledge of assistance programs; the ability to provide information and deal with applicants/recipients and the public in general in a tactful and courteous manner;

the ability to supervise a staff of technical and clerical workers; the ability to follow written instructions and to complete eligibility related forms and applications; the ability to prepare and submit special and reoccurring reports including statistical breakdowns; the ability to recognize specific information from a mass of data; and related capacities and abilities.

Education:

Such as may have been gained through: successful completion of at least two years of academic study in an accredited institution of higher learning; and

Experience:

Such as may have been gained through: full-time employment in a responsible position which required the making of evaluations and important decisions based on a review of information gained through interviews, applications or completed records. Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

The individual hired to fill this position will have access to federal tax information (fti), as defined in irs publication 1075, and, as such, must undergo a national fingerprint background screening in accordance with the criteria set forth in regulation 220-ricr-40-00-2 (irs publication 1075 – background check process and criteria), available at (Use the "Apply for this Job" box below). Additionally, the individual is being hired to an e-verify site which contains fti and must have their employment eligibility validated through e-verify.

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