Medical Secretary

SUMMARY:

Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients

Collects patient balances, copays, and credit cards at time of service

Reviews lists of patients who need appointments and calls to schedule when due

Verifies demographics and insurance carrier information for every patient

Assists patients with Kiosk sign in

Complies with OSHA and DOH standards

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information

Provides superior customer service and outstanding patient care

Attends meetings/workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE:

High school diploma required. Basic computer skills and knowledge of medical terminology required. Must be very organized. Must have excellent communication and customer service skills and demonstrate sensitivity to the needs of patients and families.

EXPERIENCE:

Six months' experience in a medical office.

Pay Range:

$18.13-$29.90

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906

Work Type:

M-F 8:00am-4:30pm

Work Shift:

Day

Daily

Hours:

8 hours

Driving

Required:

Yes