Pre- Registration Specialist

Summary

The Pre-registration Specialist is responsible for ensuring accurate and timely pre-registration of patients for scheduled services. This role includes generating estimates, communicating with patients regarding their financial obligations, securing pre-service payments or establishing payment arrangements, and ensuring all demographic and insurance information is accurate. The Pre-registration Representative/Specialist plays a critical part in optimizing financial outcomes and enhancing patient experience through effective communication and financial counseling.

• Complete pre-registration for scheduled services, ensuring all required information is obtained and accurately entered into the system.
• Verify patient insurance coverage and eligibility prior to scheduled services.
• Ensure all demographic and insurance information is accurate and up-to-date.

• Generate accurate cost estimates for scheduled services based on payer contracts and patient insurance coverage.
• Communicate with patients regarding their financial obligations, including co-pays, deductibles, and out-of-pocket costs.
• Secure pre-service payments or establish payment arrangements prior to the date of service.
• Provide clear and empathetic financial counseling to patients, ensuring understanding and satisfaction.
• Interact with patients to address any questions or concerns related to their financial responsibilities.

• Maintain accurate and up-to-date records of all pre-registration activities in the electronic health record (Epic) and patient accounting systems.
• Ensure compliance with HIPAA, payer guidelines and internal policies.
• Participate in audits and quality improvement initiatives as needed.

• High school diploma or equivalent required;
  Associate’s or Bachelor’s degree in healthcare administration, finance, or related field preferred.
• Minimum 2 years of experience in patient access, pre-registration, or revenue cycle operations, preferably in a healthcare setting.

• Strong understanding of healthcare finance, insurance verification, and pre-registration processes.
• Proficiency in generating cost estimates and communicating financial obligations.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.

$19.03-$31.39

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Corporate Headquarters - 15 LaSalle Square Providence, Rhode Island 02903

M-F - 8:30am-5:00pm

Day

8 hours

No