Surgical Scheduling Coord

Summary

The Surgical Scheduling Coordinator reports to the Ambulatory Clinical Manager and/or Practice Manager and performs a variety of surgical scheduling duties across multiple hospital operating rooms, medical admissions, and pre‑admission testing (PAT).

• Demonstrate competency in performing surgical coordinating duties, individually and as part of a team, and exercise discretion when interacting with patients.
• Coordinate and schedule elective and urgent surgeries for the physician practice according to hospital guidelines.
• Utilize surgical block time whenever possible, release assigned blocks when requested by a physician, and request surgical time outside of block time if needed.
• Coordinate surgical assist cases.
• Respond to questions regarding the physician’s operating room schedule; communicate hospital policies and procedures to physicians and practice personnel.
• Communicate any schedule changes with the OR, PAT, and physicians.
• Use designated computer software and forms to schedule all surgical cases.
• Obtain medical clearance from the appropriate physician and verify insurance.
• Collaborate with hospital surgical services, hospital financial counselors, and other related parties.
• Provide demographics and insurance information for all cases to hospital financial counselors to perform pre‑admission approval.
• Obtain authorizations and referrals as required.
• Schedule appointments and testing within established guidelines, including pre‑admission testing, pre‑ and post‑operative appointments, and anesthesia consults.
• Respond to patient and provider requests and needs; collect cash and post payments where applicable.
• Act as liaison for patients with special needs.
• Check the office and surgery schedule daily.
• Monitor physician privileges to ensure that admitting privileges are current and notify physicians when privileges are suspended.
• Attend and participate in staff meetings.
• Maintain quality assurance, safety, environmental and infection control in accordance with established hospital department policies, procedures and objectives.
• Perform other related duties as assigned.

• Follow up on customer calls for cosmetic services.
• Possess a thorough understanding of all cosmetic services.
• Educate patients about cosmetic options during phone inquiries.
• Educate and update department staff about current services.
• Discuss surgery costs with patients and facilitate scheduling of surgery dates.
• Follow up with patients after initial consultation.
• Develop a list for patients for future follow‑up.
• Support patient needs and expand relationships with existing clientele.
• Schedule surgery efficiently, working with hospitals, physicians, patients and staff.
• Make surgical confirmation phone calls.
• Provide patients with pre‑ and post‑operation dates and processes.
• Maintain high‑level customer service skills to establish and enhance positive relationships with patients, co‑workers, and providers.
• Maintain an up‑to‑date price list for all cosmetic and laser procedures as well as over‑the‑counter products and control inventory.
• Maintain good rapport with the surgical sites and staff.
• Maintain an up‑to‑date portfolio for physicians and providers in plastic surgery for patient reference.
• Maintain brochures/pamphlets for the services providers.
• Maintain marketing materials for patient handouts and mailing.
• Travel to surgical locations for patient/surgeon assistance when needed.

• High school diploma or equivalent required; associate’s degree preferred in secretarial sciences or related field.
• Proficient personal computer skills.
• Excellent written and oral communication skills, effective prioritization and organizational skills.
• Knowledge of medical terminology.
• Understanding of providing care to patients throughout the life span with sensitivity to aging processes, human development stages, and cultural diversity.

Minimum of 3 years experience as a surgical scheduler in a physician’s office. Familiarity with medical office procedures, terminology, and surgical scheduling preferred. Experience should demonstrate effective organizational, leadership, and communication skills and willingness to function as a resource to the practice staff. Experience working in a healthcare environment such as acute care hospitals, physician offices, or ancillary healthcare enterprises is preferred.

$19.03 – $31.39 per hour

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Brown Health Medical Group – 167 Point Street, Providence, Rhode Island 02903

M-F 8:30 a‑5 p

Day

8 hours

No