Practice Coordinator South

Practice Coordinator – Overview

The Practice Coordinator is responsible for the day‑to‑day oversight of the administrative and clinical support functions for one or more assigned practices. They build and maintain effective working relationships with providers and leaders throughout the Care New England system, advocate for patients, and role‑model innovative patient and family‑centered care.

• Upholds the mission, vision, and values of CNE.
• Responds timely to provider needs, escalates issues as appropriate, and participates in the development of action plans to improve provider experience.
• Maintains administrative support activities to ensure efficient operations of assigned practices.
• Ensures employee satisfaction and collaborates with leadership to develop action plans to improve employee experience.
• Develops and maintains staff schedules to support providers.
• Manages inventory control and purchasing of office and medical supplies.
• Processes employee and clinician payroll per policy.
• Oversees front‑end financial processes including demographic and insurance information, verification, pharmacy information, referrals, medical necessity, and prior authorizations.
• Monitors collection of patient financial responsibility, ensures timely reconciliation of cash drawers, and prepares daily deposits.
• Manages coding and professional billing work queues and any other assigned queues.
• Delegates work to office staff and provides feedback to prevent errors and denials; implements process changes proactively.
• Monitors operational metrics (visit volumes, RVUs, schedule utilization, next available appointment, no‑show rate, cancel/reschedule rate, charge lag); identifies barriers and collaborates with practice leaders to reach targets.
• Holds daily huddles with staff and providers, conducts monthly staff meetings.
• Supports staff supervision and provides ongoing support to ensure competency; distributes and reviews work.
• Assists with hiring, orientation, onboarding of new staff and providers.
• Develops and implements departmental manuals and procedures.
• Reports and responds to safety and quality issues using CNE’s event reporting system.
• Provides coverage during staff shortages, vacations, illness, or leave of absence.
• Monitors quality and patient satisfaction metrics; designs and implements action plans for continuous improvement.
• Addresses and resolves patient concerns and complaints.
• Performs other duties as assigned.

• Education:
  
  High School or GED required;
  Associate’s degree preferred.
• Experience:
  
  Minimum of three (3) years of administrative experience in a medical practice setting; supervisory experience preferred.
• Schedule:
  
  40/80 full‑time, Monday‑Friday.

Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Employees conduct themselves consistent with the ethical standards of the organization, including but not limited to hospital policy, mission, vision, and values.

External and internal applicants, as well as incumbents who become disabled, must be able to perform the essential job‑specific functions either unaided or with reasonable accommodation, to be determined on a case‑by‑case basis.