Senior Manager, Retail Pharmacy Testing & Prescribing

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

As a Senior Manager within Pharmacy Health Services, Retail Testing & Prescribing, this role leads the development, evolution, and governance of expanded scope pharmacy care capabilities that enable CVS Pharmacy teams to deliver high-quality, compliant, technology-enabled clinical services. The role is accountable for advancing Testing and Prescribing capability strategy, including EHR workflow development (Epic or similar), clinical documentation, regulatory and clinical evaluation support, and the translation of emerging pharmacy care models into scalable operational solutions.

This leader partners closely with Product, Clinical, Legal, Regulatory, Patient Safety, Digital, IT, Medical Affairs, Operations, and external partners to design, assess, and implement new or enhanced pharmacy health services. The role supports both existing services, including respiratory testing and treatment prescribing and hormonal birth control prescribing, as well as future clinical service models and other enterprise initiatives that rely on pharmacist-enabled care, EHR documentation, care coordination, and clinical governance.

• Lead Testing & Prescribing capability strategy and roadmap development, with accountability for translating expanded scope pharmacy care concepts into scalable capabilities, including EHR workflows, clinical documentation requirements, patient journey considerations, and service delivery guardrails
• Facilitate cross-functional clinical, regulatory, patient safety, legal, privacy, and compliance review processes for new and existing pharmacy clinical services. Partner with appropriate stakeholders to identify requirements, document risks, support mitigation planning, and ensure service models are aligned before launch or expansion
• Partner with Digital, IT, Product, Operations, Clinical, Medical Affairs, and external stakeholders to design, test, and implement technology-enabled pharmacy care workflows, including Epic-based documentation, care coordination, provider visibility, referral pathways, and supporting clinical content
• Support development and maintenance of service materials, governance documents, walkthroughs, submission forms, workflow documentation, leadership updates, and executive-ready recommendations that clearly communicate service design, clinical rationale, operational impact, risks, and decisions needed
• Provide subject matter leadership for field and operational readiness by translating clinical and regulatory requirements into actionable guidance, training inputs, workflow expectations, and issue-resolution support for pharmacy teams and field leaders

• 5+ years of experience in healthcare, pharmacy, clinical operations, healthcare technology, product development, healthcare transformation, or a related field, with demonstrated success leading complex cross-functional initiatives
• Proven ability to translate business, clinical, operational, regulatory and technical requirements into scalable healthcare workflows, operational processes, and technology-enabled service solutions
• Strong knowledge of healthcare delivery models, retail pharmacy operations, EHR and clinical documentation systems, regulatory and compliance requirements, patient safety principles, and process improvement methodologies
• Demonstrated ability to influence decision-making and build alignment across matrixed organizations while balancing clinical, operational, legal, technical, and customer considerations
• Exceptional strategic, analytical, project management, and communication skills, including executive presentation development, stakeholder management, roadmap planning, requirements documentation, and data-driven decision-making

• Experience with Epic EHR workflows, governance, implementation, optimization, clinical documentation, care coordination, and interoperability-enabled healthcare solutions
• Experience supporting pharmacist-provided healthcare services, expanded scope pharmacy practice, retail clinical services, or healthcare service delivery innovation
• Experience partnering with product management, digital health, healthcare technology, clinical innovation, or healthcare transformation teams to design and launch new capabilities and service models
• Knowledge of state pharmacy regulations, scope-of-practice requirements, healthcare policy interpretation, clinical quality frameworks, patient safety methodologies, and medical/pharmacy benefit integration strategies
• Proven ability to lead healthcare pilots,…