Director Quality and Safety

Director of Quality and Safety

The Director of Quality and Safety reports to the Brown University Health Vice President of Quality & Safety. Under general supervision and within Brown University Health established policies and procedures, develops, directs, coordinates, and evaluates the comprehensive care transformation activities leading to core measure performance, physician peer review and professional practice evaluation processes as well as addressing and investigating patient safety events and working to implement corrective actions as necessary to enhance the culture of safety.

The director will have administrative oversight for the development and implementation of the hospital's quality, patient safety, patient experience, and performance improvement programs. The Director will lead hospital and Brown University Health leadership in building outstanding educational and improvement initiatives drawing on best practices and rapid-cycle improvement techniques, monitoring and interpreting performance metrics, and supporting patient safety, compliance and accreditation efforts.

The Director will also foster and oversee the development of best-in-class customer service and patient experience initiatives and have oversight for the RIH Patient & Guest Services office. The Director of Quality & Safety will coordinate and align all core quality functions with the BUHCS strategy for quality and operational excellence and support the quality committee structure at the hospital.

Provides strategic leadership and oversight for the development, implementation, and evaluation of quality metrics for RIH and their associated processes to achieve optimal outcomes, compliance with evidenced-based care, and identifies need for improvement when necessary.

The director leads a highly skilled team of quality and patient experience specialists focused on meeting customer needs and exceeding their expectations. Oversees and reviews selected quality issues and provides guidance for staff to lead investigations of critical events. Assists with clinical root cause/FMEA team projects using methodologies and tools utilized at Brown University Health and facilitates development of corrective action plans when indicated;

and oversight and monitoring as appropriate. Provides feedback reports to staff members and leadership. Assists and supports the development of reports submitted to regulatory and accrediting agencies including the Department of Health, the Joint Commission, others. Interfaces within the Care Transformation, Quality and Safety department as needed, and with other quality initiatives and committees as requested and necessary across Brown University Health.

Directs the effective utilization of resources (e.g., people, financial, material, equipment) to meet established goals and objectives. Establishes departmental priorities to ensure activities support established organizational priorities and strategies.

Oversees and reviews selected quality and service issues and provides guidance for staff to initiate improvement efforts for optimized performance. Provides feedback reports to staff members and leadership. Assists and supports the development of reports submitted to regulatory and accrediting agencies including the Department of Health, the Joint Commission, and others. Interfaces within the Brown University Health Care Transformation, Quality and Safety department as needed, and with other quality initiatives and committees as requested and necessary across Brown University Health.

Directs the effective utilization of resources (e.g., people, financial, material, equipment) to meet established goals and objectives. Establishes departmental priorities to ensure activities support established organizational priorities and strategies.

Provides oversight for document peer review activity in required tracking systems. Facilitates Medical Staff and system departmental performance improvement activities as needed. Participates in Medical Staff department meetings and serves as resource for the dissemination of information related to internal and external peer review requirements.

Serves as a liaison to Brown University Health Medical staff departments for coordination of quality improvement actions involving patient care processes and physician processes. Promotes meaningful communication and performance improvement information among and between Brown University Health and the Medical Staff.

Provides leadership to site and/or system-wide improvement teams using various performance improvement methodologies. Manages clinical and patient safety data needs and leads team(s) toward implementing successful improvement strategies.

Monitors overall performance metrics for diagnostic populations as assigned, and for communicating with internal and external customers related to monitoring clinical patient safety and operational performance metrics as requested. Responsible for achieving improved performance in all areas of core…