Case Manager Crisis Stabilization Unit

Providence Center Case Manager Crisis Stabilization Unit (CSU)

This position is eligible for $2,500 retention bonus.

The Providence Center Case Manager Crisis Stabilization Unit (CSU) performs a variety of services for clients: screenings, intakes, assessments, orientation, counseling, crisis intervention, and referrals.

• Perform case management services with in-house treatment services and external supportive services.
• Perform in a calm and professional manner during crisis or emergency situations.
• Schedule appointments for clients with outside agencies.
• Assist clients with benefits acquisition (social security supplemental insurance (SSI), general public assistance, food stamps, advocates office, medical doctor).
• Complete required interagency and other necessary paperwork.
• Assist with unit group activities
• Assist clients with prevocational, vocational and/or educational programs; housing issues; medical services, etc.
• Conduct toxicology testing for all clients as instructed by program manager.
• Recruit eligible, underserved consumer groups through outreach as needed.
• Provide services in a setting most acceptable and accessible for individual consumers. Provide follow up to ensure appropriate services have been delivered.
• Transport clients in own vehicle or TPC vehicle to planned activities and appointments.
• Drive carefully and abide by traffic rules.
• Ensure that seat belts are worn by all traveling in Center owned or employee owned vehicles.
• Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements within required time frames and abide by Center confidentiality policy.
• Complete daily activity logs.
• Complete progress notes with appropriate format.
• Develop and implement a plan of care with ongoing consumer input.
• Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer signature.
• Monitor confidentiality in accordance with Center policy and legal requirements.
• Complete required reports and evaluations (MHPRR checklist, Psycho-social form).
• Follow required office procedures in a cooperative manner.
• Initiate and process incident reports as per Center guidelines.
• Adhere to Infection Control protocols.
• Maintain cooperative relationships with Center staff, clients, community agencies and the public.
• Communicate with various local agencies and other departments or teams at The Center.
• Work in cooperation with co-workers and supervisory staff.
• Deal with team members regarding problems in a constructive manner.
• Accept and use direction and supervision.
• Benefit from constructive criticism.
• Attend trainings, case presentations and conferences.
• Provide feedback to staff on the content of educational programs attended.
• Attend mandatory in-service trainings and other trainings required.
• Work flexible but scheduled hours (possibly including some weekend and evening hours).
• Serve on TPC committees.
• Perform other duties as assigned to support client goals and program needs.

• Associate's Degree Required;
  Bachelor's Degree Preferred;
  Field of Study:
  Human Services or related.
• Experience in Human Services field preferred.
• Must have valid driver's license, registration, current inspection sticker and insured auto.
• This position may be based at various Center locations, community or client home settings.
• Strong knowledge of community resources and systems, including housing, education, employment, and healthcare.
• Excellent organizational, problem-solving, and time management skills.
• Ability to build rapport and establish trust with diverse clients and community partners.
• Cultural competence and commitment to providing equitable and inclusive services.
• Ability to communicate effectively, both verbally and in writing, to convey information clearly and collaborate with multidisciplinary teams.
• Proficiency in documentation and electronic record-keeping systems, including ability to document in electronic medical records.
• Ability to travel within the community with reliable transportation.
• Bilingual preferred. For positions designated as bilingual (Bil), proficiency in the required language is mandatory, and the language assessment must be passed…