Administrative Coordinator
Listed on 2026-09-12
-
Healthcare
Healthcare Administration, Medical Office, Medical Receptionist
Completes pre-registration and registration process using the electronic information systems. Verifies demographic data. Confirms patient eligibility with insurance carriers and obtains visit and authorizations as necessary. Collects co-payments and provides patients with receipts. Provides mature, quality customer service to patients, their families and/or their representatives.
Mails informational material to new patients in advance of scheduled appointments. As necessary, contacts agencies outside the practicel to obtain pertinent patient information and to coordinate clinic/treatment programs. Contacts third party payers to obtain required pre-authorizations in accordance with established policies
Acts as an outpatient center receptionist. Makes telephone calls to patients as appointment reminders. Answers incoming calls. Returns phone calls to patients, physician offices and other medical providers. Greets arriving patients and verifies pertinent information and physician using the electronic information systems. Interacts effectively with patients and their family members.
May prepare/set-up examination/procedure rooms; ensures cleanseptic environment.
Oversees coding/billing related functions in the practice. Verifies the appropriateness of the diagnostic codes and CPT codes. Provides feedback to physicians regarding coding accuracy.
Interacts with patients, and external billing service in order to resolve billing issues, including denials. Provides clinical data to payors to assist in denial appeals.
Obtains and organizes medical records for use by physicians. Ensures patient's file is complete prior to treatment/clinic visit including appropriate records, lab test results and x-rays. Evaluates file prior to schedule visit and follows up to obtain missing data.
Provides coordination between various physicians and other health care providers.
Assists with development of resources and guides for families, staff and faculty.
Interacts with others, within and outside the practice, to explain services, policies and procedures, coordinates scheduling and special arrangements, and resolves matters within the scope of own authority, or as directed by supervisor.
Under the general supervision of the Manager may update departmental and professional policy/procedures manuals.
Maintains inventory and orders office and medical supplies at own discretion according to knowledge of usage patterns and budgeted allowances. Prepares and follows-up on purchase orders and requests for checks. Meets with vendors to review and/or evaluate new office supplies or equipment.
Performs literature searches and prepares bibliographies on a given topic, as requested. May maintain departmental resource library.
Operates office machines such as a personal computer, calculator, photocopier, and dictation equipment.MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE:
High school graduate.
EXPERIENCE:
Experience working in a business or physician office setting with three or more years of experience preferred.
Knowledge of medical billing/collection routines for physician office practice.
Personal computer experience required.
Demonstrates high level of organizational skills, ability to manage physician referrals, clinic visits, administrative meetings and operating schedules.
Demonstrated independent judgment skills to appropriately prioritize urgent matters.
Demonstrates excellent customer service skills with co-workers and physicians and has strong interpersonal skills showing support, sensitivity and empathy toward patients and their families.
PHYSICAL REQUIREMENTS
Walking, sitting, standing throughout the day.
PAY RANGE$24.29-$40.07
EEO STATEMENTBrown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
LOCATIONRhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
WORK TYPEM-F 7:00AM-3:30PM
WORK SHIFTDay
DAILY HOURS8 hours
DRIVING REQUIREDNo
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).