Director Health Information Management

Summary

The Director of Health Information Management provides enterprise leadership for the management, integrity, accessibility, confidentiality, and retention of patient health information across Brown University Health. This role is responsible for medical record operations, record completion, release of information, document management, patient identity integrity, legal health record standards, regulatory compliance, and electronic health record governance.

The Director collaborates with clinical, Revenue Cycle, Compliance, Legal, Privacy, Information Technology, Quality, Risk Management, and operational leaders to ensure health information is accurate, complete, secure, and available to support patient care, regulatory requirements, and organizational decision-making.

Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In Addition To Our Values, All Employees Are Expected To Demonstrate The Core Success Factors Which Tell Us How We Work Together And How We Get Things Done. The Core Success Factors Include

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

In Addition, Our Leaders Will Demonstrate An Aptitude For

Ensure Accountability and Build Effective Teams

Drive Vision and Purpose and Optimize Work Processes

• Provide strategic and operational leadership for enterprise Health Information Management functions across Brown University Health.
• Direct daily HIM operations, including record completion, chart deficiency management, document imaging and indexing, release of information, patient identity management, record corrections and amendments, chart reconciliation, and record retention.
• Establish a clear operating model, service standards, ownership structure, and escalation process for HIM functions across all facilities and care settings.
• Lead and develop HIM managers, supervisors, and staff while promoting accountability, collaboration, professional growth, and continuous improvement.
• Standardize HIM policies, procedures, and workflows across the organization while addressing necessary site-specific regulatory and operational requirements.
• Evaluate staffing models, workloads, technology, and vendor support to improve productivity, service, quality, and cost effectiveness.

• Establish and maintain the organization’s definition, content, and governance of the designated record set and legal health record.
• Ensure the accuracy, completeness, accessibility, and integrity of patient health information within the electronic health record and related systems.
• Oversee patient identity integrity, including duplicate medical record prevention, record overlays, demographic corrections, and remediation of identity-related issues.
• Direct processes for documentation corrections, amendments, late entries, record merges, and other activities affecting the integrity of the patient record.
• Partner with clinical and technology leaders to improve document capture, indexing, scanning, and interoperability processes.

• Oversee release-of-information operations and ensure timely, accurate, and compliant responses to patients, providers, auditors, payers, attorneys, government agencies, and other authorized requestors.
• Ensure HIM practices comply with HIPAA, applicable state privacy laws, information-blocking requirements, record-retention standards, and other regulations.
• Collaborate with Privacy, Information Security, Compliance, and Legal leadership on privacy incidents, subpoenas, legal holds, regulatory inquiries, records requests, and investigations.
• Maintain appropriate controls for access, disclosure, storage, retention, destruction, and transmission of protected health information.
• Monitor release-of-information vendors and other HIM business partners for quality, timeliness, compliance, service levels, and contractual performance.

• Oversee incomplete-record and delinquent-documentation processes, including physician notifications, escalation, and enforcement consistent with medical staff bylaws and organizational policy.
• Develop and monitor processes that support timely completion and authentication of clinical documentation.
• Serve as the primary HIM…