Medical Office Receptionist

Job Summary

The Practice Coordinator manages front office daily activities for a practice location, ensuring quality customer service to in‑person and remote patients and clinicians.

Location:

1 Richmond Square Providence, RI 02906
Compensation: $21.00‑$22.00 per hour, plus quarterly bonus/incentive potential.
Life Stance provides the compensation range and benefits that it, in good faith, believes it might pay and/or offer for this position. Life Stance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

• Operational Excellence

  Create a positive work environment; serve as a culture carrier and support in‑office clinician and staff engagement activities to promote Life Stance culture, engagement, and connection. Conduct schedule prep process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. Perform general office duties, cleanliness, and upkeep, including sorting mail, scanning documents, e‑faxes, shared office email, to ensure the practice runs smoothly.

• Patient Support

  Provide exceptional customer service, responding quickly and appropriately to patient needs, and manage potentially difficult or sensitive situations by following Crisis and De‑escalation Processes. Manage front desk responsibilities, including greeting and checking patients in/out courteously. Support patients with phone, email, portal requests involving payment/billing, scheduling, release requests, and miscellaneous inquiries. Manage phone queue, ensuring calls are answered promptly. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
  
  Handle urgent requests, triage patient issues, direct to correct departments or elevate for assistance. Collect co‑payments and account balances and complete insurance eligibility verification, reaching out to patients to resolve issues.

• Clinician Support

  Offer general clinician support by assisting with administrative tasks such as sending letters, faxes, and coordinating with clinicians on additional patient questions. Support clinician schedules by auditing appointment accuracy. Maintain a pleasant, secure, and motivational working environment.

• Ability to multitask and prioritize duties to support high‑quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using computer software applications (Microsoft Office & EMRs).
• Comfortable handling sensitive and confidential information (HIPAA).

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.

• Regularly required to sit, stand, bend, talk, and hear; frequently required to walk.
• Must be able to lift and/or move objects up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Full‑time benefits include medical, dental, vision, AD&D, short and long‑term disability, and life insurance. Additional benefits: 401(k) with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Life Stance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. Life Stance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. For accommodation requests, contact our Human Resources Team at