Physical Therapy Support Specialist

Physical Therapy Support Specialist

Location:

US-RI-Providence

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check‑out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back‑office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

• Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
• Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.
• Process referrals using company tools and resources to ensure approvals are handled appropriately based on state guidelines or client-specific direction.
• Work with medical and therapy leadership to ensure the medical model is followed as it relates to therapy referrals.
• Report any denials or delays to leadership as needed.
• Ensure all authorized visits are scheduled according to the clinician’s referral without exceeding the number of authorized visits or outside the authorized date range.
• Contact patients who miss an appointment and/or report missed appointments to employer.
• Document any cancelled or rescheduled appointments in the patient’s EMR and partner with the Center Operations Director (COD)/CTD to evaluate cases eligible for closure as inactive.
• Perform clerical tasks in both the front and back office associated with patient care and record keeping; ensure accuracy in documentation.
• Cross‑train to perform front‑office duties including greeting patients, obtaining authorizations, check‑in/out, communicating wait times, answering a multi‑line telephone system, distributing employer results/paperwork, etc.
• Manage daily therapy supply inventory, wipe down treatment tables and equipment, wash/fold therapy linens, document equipment logs, perform Human Performance Evaluations (HPE’s), and room patients for re‑check appointments.
• Maintain therapy equipment—including but not limited to hydrocollator, freezer, and paraffin—and complete corresponding maintenance logs (daily, weekly, monthly, etc.).
• Assist with patient flow and volume in partnership with center leadership.
• Keep patients informed of expected wait times during all aspects of the center visit.
• Maintain a neat, clean, and orderly appearance throughout the facility.
• Facilitate maintenance and required service on all therapy equipment.
• Follow HIPAA guidelines and safety rules.
• Complete reports/logs as assigned by center leadership.
• Attend center staff meetings or huddles as required.
• Participate in initial and ongoing training as required.
• May perform various back‑office tasks including but not limited to urine drug screens and breath alcohol tests.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or…