Patient Care Coordinator, Riverside

Work Location

Orange, California

Day – 08hrs (United States of America)

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

The Patient Care Coordinator assists the Audiologist with testing and interpretation. They also work closely with the patients to ensure their first impression at our center exceeds expectations. They are responsible for assisting patients through their hearing loss treatment journey, including providing orientation on the use of a hearing aids, servicing, and basic troubleshooting of hearing aids.

Minimum $23.00
Midpoint $27.94
Maximum $32.88

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

• Required:
  
  Minimum two (2) years of customer service, clerical or front office experience.
• Preferred:
  Patient care coordination experience.

• Required:
  
  High School Diploma or GED.
• Preferred:
  College Level Courses or Certifications in healthcare.

• Required:
  
  None required.

• Required:
  
  Knowledge of medical terminology.
• Strong interpersonal and customer service skills. Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint).
• Able to communicate effectively in English in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure and deadlines; problem solve; recall information with accuracy; pay close attention to detail; work independently.
• Preferred:
  Bilingual proficiency in Spanish and English.

• Required:
  
  Basic Life Support (BLS).

Functional Demand:
Sedentary - Very light energy level.
Lift 10 lbs. box overhead.
Lift and carry 15 lbs. Push/pull 20 lbs. cart.
Physical Activity Requirements:
Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation.
Physical Activity Lifting:
Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%
Sensory Requirements:
Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision.
Environment Requirements:
Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations.