Director of Operations | Rhode

Providence, United States | Posted on 09/24/2026

• Salary $90,000–$100,000 annually, commensurate with directly relevant experience
• City Providence
• State/Province Rhode Island
• Country United States

About the Organization

Our client is a behavioral health treatment organization serving individuals navigating substance use disorders, mental health conditions, and related behavioral health needs.

The organization believes strong treatment programs depend on engaged operational leadership, responsive teams, accountability, and an environment where patients and employees feel supported.

The Opportunity

We are seeking a hands-on Director of Operations to lead the day-to-day operations of a behavioral health treatment facility in Providence, Rhode Island.

This is a highly involved facility leadership position for someone who understands the operational realities of behavioral healthcare and is comfortable stepping into different areas of the program as needs arise.

The Director of Operations will have direct responsibility for several functions central to the patient experience and facility performance, including intakes, staffing and scheduling, utilization review coordination, admissions,discharges, and AMA situations.

This is not a behind-the-desk management role. This leader will be expected to maintain a strong understanding of what is happening throughout the facility, identify problems early, support the team, and step in when necessary to keep operations moving.

Who Thrives Here

The strongest fit is someone who genuinely cares about recovery and behavioral healthcare and brings energy, accountability, and a willingness towork alongside the team.

You understand that strong facility operations require attention to both people and performance. You can hold employees accountable while maintaining apositive culture, communicate effectively across admissions and clinical teams,and recognize operational problems before they become larger issues.

Whether the need involves an intake, staffing challenge, utilization review issue, difficult discharge, referral relationship, or patient experience concern, you are comfortable getting involved and helping find a solution.

What You'll Do

• Lead the day-to-day operational functions of the facility
• Conduct the majority of patient intakes
• Maintain direct responsibility for facility staffing and scheduling
• Manage and coordinate utilization review activities
• Maintain operational oversight of admissions, discharges, and AMA situations
• Communicate closely with admissions, clinical, and operational team members
• Develop and maintain productive relationships with referral sources and facility partners
• Identify operational problems early and implement practical solutions
• Step into different areas of facility operations when additional support is needed
• Hold staff accountable while contributing to a positive workplace culture
• Support census, patient retention, and the overall patient experience
• Partner with organizational leadership on facility performance and improvement initiatives

Required:

• Direct professional experience within substance use disorder and/or mental health treatment
• Operational or leadership experience within a behavioral health treatment environment
• Working knowledge of behavioralhealth facility operations and relevant levels of care
• Experience with core operational functions such as patient intake, admissions, utilization review,staffing, scheduling, discharges, census management, or patient retention
• Ability and willingness to maintain an active, visible presence in day-to-day facility operations
• Strong organizational,communication, leadership, and problem-solving skills
• Ability to work effectively across admissions, clinical, and operational teams
• Commitment to behavioral healthcare, recovery, and a strong patient experience

Preferred:

• Previous Director of Operations,Executive Director, Program Director, or comparable behavioral health leadership experience
• Experience coordinating utilization review and insurance authorization processes
• Experience managing admissions,discharges, and AMA situations
• Experience managing behavioralhealth staffing and scheduling
• Experience supporting censusgrowth and patient retention

Compensation and Schedule

• Salary: $90,000–$100,000annually, commensurate with directly relevant experience
• Schedule:
  
  Monday through Friday,approximately 8:30 AM–4:30 PM
• Location:
  
  Providence, Rhode Island
• Travel:
  None required

Additional Benefits

• Employer contribution of toward health insurance premium
• Performance…