Manager of Community Access Programs

Posted Thursday, September 3, 2026 at 4:00 AM

Manager of Community Access Programs

Are you an operations leader who thrives on keeping multiple programs running smoothly — and making sure patients can get the care they need, when they need it? Thundermist Health Center is looking for a Manager of Community Access Programs to oversee the day-to-day operations of Convenient Care, Telephone Triage, and school-based health programs. You’ll coordinate staffing, manage workflows, monitor access performance, and serve as the operational backbone for some of Thundermist’s most patient-facing programs.

If you’re energized by multi-site coordination, fast-paced environments, and health equity, this role is built for you.

Convenient Care & Extended Access Operations

• Manage daily urgent care and walk-in access operations across assigned sites, ensuring consistent, high-quality, patient-centered care delivery
• Coordinate staffing, scheduling, clinical workflows, and performance expectations for urgent care programs, including evenings, weekends, and holidays
• Support nursing and MA workforce management including onboarding, schedule coordination, payroll review, PTO/FMLA tracking, coaching, and performance follow-up
• Serve as the operational point of contact during assigned weekend, evening, and holiday coverage
• Track access metrics including wait times, visit volume, patient flow, and patient experience data; recommend improvements based on trends
• Support daily operations of the remote Telephone Triage program including staffing coordination, workflow management, and service level monitoring

School-Based Health Programs

• Manage daily operations for school-based health programs, supporting consistent service delivery, staffing coverage, documentation, and compliance
• Maintain effective working relationships with school partners to support program operations and timely issue resolution
• Oversee scheduling, clinical protocol implementation, documentation standards, and quality measure tracking for school-based health services
• Identify operational barriers and service gaps and elevate recommendations for improvement to the Director

Cross-Site Coordination & Community Partnerships

• Coordinate with site Executive Directors, Medical Directors, and operational leaders on workflow issues, staffing needs, and barriers affecting patient access
• Work with front desk teams to ensure registration processes support timely, seamless patient access; resolve scheduling gaps, insurance verification delays, and intake inefficiencies
• Maintain day-to-day relationships with community partners, schools, social service agencies, and public health entities
• Provide direct supervision and support to assigned staff, reinforcing expectations for service quality, teamwork, and accountability
• Support hiring, onboarding, coaching, performance feedback, and professional development for staff within assigned programs

You’re an adaptable operations leader who connects daily workflows to the bigger picture — patient access, experience, and community health. You’re comfortable managing across multiple sites and non-standard hours, and you bring strong judgment, clear communication, and a collaborative leadership style to everything you do.

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, Business Administration with a healthcare focus, or a closely related field — or equivalent experience
• Minimum 2 years of supervisory or operational leadership experience in a healthcare setting
• Demonstrated ability to coordinate staff, workflows, and daily operations across multiple programs or sites
• Ability to use operational data to monitor performance, identify workflow issues, and support access…