Guest Experience Host - Providence Marriott

Guest Experience Host - Providence Marriott Downtown

Providence, RI 02904, USA

Providence Marriott Downtown is looking to add multiple enthusiastic and outgoing Front Desk Associates to join the team. Must have morning availability. The property offers top pay in the Providence market, free meals, free parking and hotel benefits including discounted rooms and discounted food.

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Front Desk Associate / Guest Experience Host

Interested applicants should send cover letter and resume to: Providence Marr

The main functions of the Guest Experience Host are to ensure prompt, efficient, and courteous check-in and check-out of guests. Communicate effectively with team members, vendors and guests. Maintain a welcoming attitude and respond to all service questions and requests. Safeguard the hotel’s guests and assets by following the hotel’s policies and procedures. Collect monies for services rendered during a guest stay and assist with guest needs.

• 1 to 2 years of experience in a hotel or related field preferred
• High School diploma or equivalent required
• College course work in related field helpful
• Previous customer service experience strongly preferred
• Ability to work with computer, credit card authorization machine, projector, copier, scanner, office equipment, telephone, two-way radio
• Ability to work with Microsoft Office products and various software programs

• Light work requiring up to 20 pounds of force occasionally, and up to 10 pounds frequently or constantly
• Ability to work under variable temperatures and noise levels
• Near vision; ability to see details at close range
• Ability to bend, stretch, twist, or reach with body and arms
• Must be able to stand and/or walk for lengthy periods

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance as required by scheduling
• Maintain high standards of personal appearance and grooming
• Comply with hotel policies and procedures to ensure safe and efficient operations
• Positively interact with hotel guests
• Check guests in and out of the hotel
• Confirm payment method at check-in and obtain full payment at check-out
• Log all requests and confirm completion
• Direct guests to daily functions within the hotel
• Review PMS inventory and house count for availability and rates
• Book reservations for day of arrival or future stays
• Balance and prepare individual paperwork for closing shift
• Balance bank daily
• Maintain and market special guest programs
• Take and deliver messages
• Be familiar with guest privacy
• Run copies and charge guests as needed
• Send faxes and charge as needed
• Run daily arrival report and annotate guest reservations or special requests
• Review changes in Policy and Procedure
• Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
• Stock and clean work space for next shift
• Distribute billing reports to hotel outlets
• Prepare key check inventory
• Block bus tours and notify Housekeeping
• Keep immediate supervisors fully informed of all challenges or matters requiring attention

One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels:

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.