General Manager

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Job Type: Full-time

Step Stone Hospitality is seeking a passionate, experienced, and dynamic General Manager to lead the team at the Connally Hotel, in the downtown area. As General Manager, you will be responsible for the overall success of the hotel — leading daily operations, shaping strategic direction, and championing a culture that values employees and guests alike.

• Recruit, train, mentor, and lead department heads and team members.
• Foster a collaborative and inclusive work environment that promotes high morale and productivity.
• Uphold and model company and brand standards in appearance, professionalism, and behavior.
• Ensure team alignment with Step Stone’s mission, vision, and values
• Manage all aspects of hotel operations including front office, housekeeping, food & beverage, maintenance, and sales.
• Maintain high service standards and guest satisfaction, with a focus on GSS/Trip Advisor performance.
• Ensure compliance with brand standards and operational policies.
• Develop and manage budgets, forecasts, and financial KPIs.
• Monitor revenue, expenses, and profitability, taking corrective actions when needed.
• Analyze performance data and implement initiatives to drive operational efficiency and revenue growth.
• Partner with sales and marketing teams to optimize occupancy and revenue.
• Build strong community relationships to increase local and group bookings.
• Support innovative marketing strategies to elevate brand presence and market share.
• Ensure compliance with all local, state, and federal regulations, including health and safety standards.
• Lead emergency preparedness, risk management, and property safety initiatives.
• Oversee preventative maintenance programs to protect property assets.
• Other duties assigned

• Minimum 3 years of experience as a Hotel General Manager in a branded hotel environment.
• Experience with Choice brand strongly preferred.
• Demonstrated success in guest satisfaction, team leadership, and financial performance.
• Strong operational knowledge across all hotel departments.
• Proven ability to engage and develop teams with a hands‑on leadership style.
• Solid understanding of budgeting, forecasting, and P&L management.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in hospitality management systems and tools.
• Bachelor’s degree in hospitality, Business Administration, or a related field preferred.
• Strong sense of accountability and ownership.

• Competitive salary with performance-based incentives.
• Comprehensive benefits including medical, dental, vision, retirement plans, and PTO.
• Opportunities for career growth and professional development within Step Stone Hospitality.
• A supportive, team-oriented work environment in a thriving community.

Step Stone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal‑opportunity employer and value diversity in our workplace.