Guest Service Agent

Description

We are seeking a friendly and courteous Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for greeting, registering, and servicing guests in a professional and sustainable manner according to hotel/brand and sustainability standards.

• Greet guests with a warm and friendly welcome and provide them with information about hotel amenities and services
• Register guests by obtaining necessary information and verifying their payment method
• Provide guests with room keys and directions to their rooms
• Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
• Maintain a clean and organized front desk area
• Follow sustainability standards and procedures to minimize the hotel's impact on the environment
• Collaborate with other hotel departments to ensure guest satisfaction

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask effectively
• Strong attention to detail and problem‑solving skills
• Hilton experience preferred

If you are a friendly and service-oriented individual who is passionate about providing exceptional guest experiences, we encourage you to apply for this exciting opportunity.

Stepstone Hospitality and the Hilton Garden Inn Arlington Courthouse Plaza are an Equal Opportunity Employer - EOE/M/F/D/V