Front Office - Overnight Manager

Omni Providence Hotel

• Ensure all overnight shift checklist items are completed in a timely manner.
• Work closely with the Finance department to ensure necessary requirements for rolling date and reporting are satisfied.
• Provide training as needed to associates.
• Maintain a positive working environment for all overnight associates.
• Communicate with all department managers consistently and report overnight occurrences and opportunities.
• Work with all overnight departments to ensure proper communication and resolution to opportunities.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with all hotel computer systems for training maintenance and troubleshooting as needed.
• Set the house up for success. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare all reports for the new day and distribute as needed.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

• Some College
• Must have two years of previous customer service experience
• Must have at least 2 years of supervisory or management experience
• Hotel Front office experience preferred
• Must be able to work a variety of shifts, including weekends and holidays
• Must be professional and have excellent communication skills
• Must have a strong guest service background
• Must be computer literate
• Ability to multi-task and problem solver

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.