Front Desk Clerk

Location

Courtyard Providence Downtown
32 Exchange Terrace
Providence, RI 02903, USA

Part-Time, On-site

Our hospitality group invites experienced candidates to join as a Front Desk Clerk. The role focuses on delivering exceptional guest and colleague experiences, supporting the hotel’s daily operations, and fostering professional growth.

• Greet, register, and assign rooms to guests.
• Post charges, compute bills, collect payments, and make change.
• Make and confirm reservations.
• Handle guest mail and messages.
• Perform checkout services.
• Open and close shifts, making cash drops as necessary.
• Maintain market stock and coffee area.
• Provide information about hotel services and local attractions.
• Assist in maintaining lobby cleanliness and oversee lobby fixtures, equipment, and conditions.
• Schedule shuttle runs (for hotels with shuttle service) and provide safe transportation using hotel shuttle vehicles when applicable.
• Perform laundry duties and maintain continental breakfast area (Fairfield Inn only).

• 1 to 3 months related experience, or high school diploma/GED, or equivalent combination.
• Solid organizational, time‑management, and prioritization skills.
• Exceptional customer service skills.
• Ability to multi‑task in a fast‑paced environment.
• Basic computer and administrative skills.
• Availability to work a flexible schedule.
• Valid driver’s license with no major violations.

• Hourly rate: $16.00 – $16.25 per hour.
• Comprehensive benefit packages for full‑time positions.
• Hotel room discounts at global locations.
• Discounts on food and beverages.
• Professional development and advancement opportunities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.