Hotel Restaurant Supervisor

Job Description

Job Title: Restaurant Supervisor

Reports to:
Restaurant Manager

What's Your JQ? MJ Hotels Want to Know. What's Your JQ? MJ Hotels Want to Know. ()

N.B. This position requires applicants to already have work authorization for the United States of America.

The primary responsibility of the Restaurant/Food & Beverage Supervisor is to assist the Restaurant/F&B Manager with the daily operations of the hotel's F&B outlets. He or she oversees F&B personnel and assist in resolving guest inquiries/concerns. They represent management in the absence of the department manager. The supervisor is responsible for ensuring that guest interactions with F&B associates are handled properly and intercedes when necessary.

• 2 years of experience in a food & beverage outlet
• Experience in hospitality a plus
• High School diploma or equivalent required
• Serv Safe or Tips certification a plus
• Previous supervisory experience preferred

Work Environment – Ability to work:

• With various pieces of equipment such as a calculator, computer, touch screen monitor, printer, cash register, credit card authorization machines, carpet sweeper/vacuum, broom, various beverage dispensing machines and other dining room equipment
• Ability to work with computers and various software's i.e. Microsoft products, brand software
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

• Long hours are sometimes required
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist or reach with your body and arms
• Ability to work under variable temperatures and noise levels
• Near Vision
  - The ability to see details at close range
• Ability to stand for long periods of time without sitting or leaning
• Ability to walk long distances

• Oral and Written Comprehension and Expression
  - Must be able to convey information and ideas clearly in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high-pressure situations
• Ability to multitask
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning
  - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multilingual helpful

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by scheduling, which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Always comply hotel's policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Supervise food & beverage/restaurant personnel
• Assist in training of all positions within dining outlets
• Respond to guest complaints in a timely manner
• Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
• Monitor all phases of loss prevention in the Food & Beverage department
• Participate in department meetings on a regular basis
• Monitor quality of service and food and beverage
• Ensure preparation of required reports
• Ensure compliance with all local liquor laws, and health & sanitation regulations
• Ensure departmental compliance with its policies and procedures
• Ensure that all side work is completed before shift employees leave property
• Ensure that all restock and cleaning are performed at close of shift
• Ensure quality of Outlets offerings
• Must be able to perform all restaurant duties
• Be up to date on all guest services, promotions and events in the Hotel
• Supervise staff including; interview, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
• Assist in preparing weekly payroll and tip distribution sheets
• Check and respond to electronic communications in a timely fashion
• Submit maintenance reports/requests to Engineering Department
• Ability to stand for long hours

• Attend department and hotel meetings
• Other duties as assigned