Employee Relations Specialist

Description

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Supports the HR Business Partner (HRBP) team by managing routine employee relations matters and ensuring consistency in approach across the organization.

This includes handling cases such as policy compliance, attendance, performance concerns, and other standard ER issues. The role will guide business leaders on routine disciplinary actions, ensure timely review and approval of documentation, and partner with HRBPs to maintain alignment with company policies and practices. In addition, the Employee Relations Specialist will provide administrative and operational support to the HRBP team, helping streamline processes and maintain accurate documentation.

While this position does not serve as a direct HRBP for any business unit, it plays a critical role in supporting the overall HRBP function.

• Serve as the first point of contact for routine employee relations issues, including policy compliance, attendance, and performance concerns.
• Provide guidance to business leaders on standard disciplinary actions, ensuring compliance with company policies and legal requirements.
• Review and approve routine disciplinary documentation in a timely manner.
• Partner with HRBPs to ensure consistent application of policies and alignment with organizational standards.
• Maintain accurate documentation of employee relations cases and disciplinary actions in HR systems.
• Monitor trends in employee relations issues, escalating complex matters to HRBPs as needed.
• Provide administrative support to the HRBP team, including scheduling meetings, preparing reports, and maintaining case tracking systems.
• Assist in training managers on employee relations processes and best practices.
• Support HRBP team with special projects related to employee relations, compliance, and organizational initiatives.

Education

• Bachelor s Degree in Human Resources, Business, Psychology or other relevant field of study
• 6-8 years of additional relevant experience in lieu of degree

Experience

• 2+ years’ experience in HR and/or employee relations management required

Licenses/Certifications

• Professional in Human Resources (PHR) - HRCI preferred
• SHRM-CP preferred

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.