HR Operations Specialist; ServiceNow HRSD

Job Title: HR Operations Specialist (Service Now HRSD)

Job Location s: US-RI-Providence

Requisition :

Category: Human Resources

Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity?

We're seeking an HR Operations Specialist who brings a strong foundation in HR operations, a consultative mindset, and a passion for improving processes through modern tools and technology. This role is ideal for an HR professional who is curious about technology, and skilled at translating HR needs into practical, user-friendly solutions.

• Service Now HRSD Support
  • Provide day-to-day HR operational support in Service Now HRSD as a system administrator.
  • Maintain HR Knowledge Base content and partner with COEs to ensure accuracy and alignment to policy.
  • Monitor performance dashboards and work with stakeholders to address trends, opportunities, and recurring issues.
  • Coordinate with GTG when enhancements or technical fixes require developer-level intervention.
• HR Process Improvement & Consulting
  • Analyze current HR processes, identify pain points, and recommend improvements that reduce manual work and enhance employee experience.
  • Facilitate discovery sessions with HR partners to understand business needs and translate them into system requirements.
  • Lead small HR process redesign efforts, ensuring alignment with compliance, change management, and service delivery principles.
  • Document processes, create standard operating procedures, and support adoption across HR teams.
• AI & Technology Enablement
  • Use enterprise AI tools to enhance HR work.
  • Identify HR use cases for AI or automation and partner with technical colleagues to explore feasibility.
  • Support HR team members in learning and adopting digital tools.
• Data Quality, Reporting & Compliance
  • Develop and run basic audits to ensure data accuracy and integrity across HR processes and systems.
  • Produce recurring and ad hoc HR operational reports with clear definitions and insights.
  • Handle PII in alignment with internal data protection policies.

• Technical Experience
  • Hands-on experience working in Service Now HRSD as a functional user or system support partner.
  • Ability to update configurations, cases, workflows, and knowledge content within HR-governed boundaries.
  • Experience using AI tools in an HR context.
• Experience/Education
  • Experience supporting HR technology platforms (Service Now HRSD preferred) from an HR lens.
• Knowledge, Skills & Abilities
  • Strong communication skills.
  • Ability to work collaboratively in cross-functional teams.
  • Experience mapping processes, analyzing workflows, or supporting change management.
  • Proficiency with Microsoft 365.
• Key Competencies
  • Communicate Effectively - adapt message and medium to audience; ensure shared understanding.
  • Act Inclusively - show respect, empathy, and dignity; leverage diverse perspectives.
  • Solve Problems - identify, prioritize, and implement alternatives; measure outcomes.
  • Demonstrate Agility/Adaptability - explore rationale for change; try new approaches; collaborate.
  • Drive for Results - show ownership and accountability; deliver business outcomes.
  • Champion Innovation - identify opportunities for new/improved ways of working; create differentiated solutions.

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

The pay ranges from $64,000.00 - $85,000.00 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations:
Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.

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