Executive Director of Labor Relations and Services

Executive Director of Labor Relations and Employee Services

Reporting to the Chief Talent Officer, the Executive Director of Labor Relations and Employee Services oversees two key teams within the department of Human Resources. The position supports day‑to‑day labor relations and employment issues, ensuring compliance with local, state, and federal regulations. The Executive Director communicates policy decisions, delivers high‑level customer service, sets goals and benchmarks with the team, and serves on the Human Resources senior leadership team, in collaboration with General Counsel.

Contingent upon funding

• Bachelor’s degree in labor relations, human resources management, business, public administration, or a related field

• Provide direct oversight and accountability for the Labor Relations and Employee Services teams, including developing and coaching direct reports
• Guide and coach team members to achieve departmental and district priorities
• Set clear performance goals and lead the team toward meeting them
• Use human‑capital data to inform decision‑making and prioritize support for high‑needs schools and shortage areas

• Assist the Chief Talent Officer with day‑to‑day management of labor relations and employment issues
• Serve as the lead negotiator for the District
• Analyze negotiated contracts and interpret intent, spirit, and terms to counsel management on policy development and application
• Prepare and conduct forums on employee‑relations matters such as grievance hearings and mediations
• Interpret labor contracts for administrative staff
• Coordinate and direct professional standards and employee‑relations programs, ensuring compliance with all applicable laws
• Develop confidential procedures for handling, investigating, and processing grievances, complaints, and allegations
• Oversee investigations into grievances and non‑criminal disciplinary cases, providing guidance on recommended actions
• Advise senior administrative staff on disciplinary matters and collective bargaining issues
• Consult in the formulation of policies and procedures to comply with laws, regulations, and negotiated agreements

• Lead a team responsible for day‑to‑day oversight of substitute management, leave management, employee information management, and a customer‑service call center
• Develop strategic goals and provide leadership to support the employment lifecycle, recruitment, and retention
• Research and develop procedures to enhance service delivery and productivity
• Establish metrics for the team and measure performance
• Serve as a subject‑matter expert on human‑capital policies
• Conduct customer‑service delivery assessments, track quality data, and prepare improvement reports
• Supervise workflow and day‑to‑day operations of the Employee Services team
• Collaborate with IT, Payroll, Benefits, and other departments, providing expertise and feedback to ensure continuous improvement
• Manage compliance and employee‑information functions, including leave policies, attendance tracking, record maintenance, and separation processes
• Provide confidential employee‑related processes as needed
• Oversee record‑management practices to ensure legal compliance and best practices
• Deliver human‑capital metrics and analytics to senior leadership and superintendents
• Maintain confidentiality of sensitive information
• Perform other duties as assigned

• Five (5) or more years of successful experience in labor and contract negotiations for a large school system or comparable governmental entity
• Two (2) years of experience in a position requiring investigation of employee‑relations issues
• Extensive knowledge of labor and employment laws and regulations; SHRM‑certified professional (PHR) or Senior Professional (SPHR) preferred
• Thorough understanding of human‑resources principles and practices
• Experience in grievance procedure arbitration
• Demonstrated sound judgment and consistency in decisions
• Excellent oral and written communication skills; ability to prepare comprehensive reports
• Ability to build and maintain relationships…