Technical Support Engineer

Overview

RHODE ISLAND OFFICE OF THE ATTORNEY GENERAL

DEPARTMENT OF INFORMATION TECHNOLOGY

TECHNICAL SUPPORT ENGINEER I – CONTRACTED POSITION

The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General’s technology environment. The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment. This position supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.

• Troubleshoot and implement fixes and workarounds for PCs, laptops, and other mobile devices.
• Provide a high level of customer service and support in responding to help desk requests.
• Create, change, and delete user accounts per request.
• Coordinate with various state agencies regarding hardware and software service and repair requirements.
• Assist in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
• Troubleshoot and deliver solutions to common hardware/software problems.
• Create, deploy, and maintain PC images and Software Distribution packages.
• Maintain, configure, and monitor cloud and locally based software.
• Perform archiving of user data and email.
• Maintain and report on inventory and support schedules.
• Must be available for on-call and after-hours responsibilities.

Work experience equivalent to or Degree in Computer Science preferred. Current Network and Operating System Certifications strongly preferred. Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in computer use, troubleshooting and problem solving are required.

Finalists will be subject to a full background investigation including reference checks. All offers of employment are contingent upon successful completion of the background investigation.

The Rhode Island Office of Attorney General is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, sexual orientation, gender identity or expression, age, national origin, disability, or covered veteran status.

Location: Providence, RI

Salary: $75,000.00 - $85,000.00

Employment type: Contract