IT support Desk
Listed on 2026-02-13
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
About Rhode Way Financial
Rhode Way Financial is a trusted financial services firm dedicated to providing secure, transparent, and personalized wealth management solutions. We pride ourselves on operational excellence and data security. We are currently seeking a detail-oriented IT Help Desk Specialist to join our technical operations team.
Position OverviewAs an IT Help Desk Specialist, you will serve as the first point of contact for our internal employees, resolving technical issues related to hardware, software, and network connectivity. You will play a critical role in ensuring our financial advisors and support staff can work efficiently and securely.
Key ResponsibilitiesTier 1 & 2 Support: Respond to user inquiries via the ticketing system, email, and phone regarding desktop and software issues.
User Management: Handle new hire onboarding, including setting up Active Directory accounts, configuring workstations, and managing access permissions.
Software Troubleshooting: Support the Microsoft 365 suite, financial industry-specific applications, and VPN/remote access tools.
Security Compliance: Assist with password resets, Multi-Factor Authentication (MFA) setup, and ensuring all workstations meet financial data security standards.
Asset Management: Track inventory of IT hardware (laptops, monitors, peripherals) and coordinate repairs with vendors.
Experience: 1–3 years of experience in an IT Support or Service Desk role.
Education: Associate’s degree in IT or relevant certification (CompTIA A+, Network+, or Microsoft Certified Professional) preferred.
Technical
Skills:
Proficiency with Windows 10/11, Active Directory, Microsoft 365 Admin, and basic networking concepts (DNS, DHCP).Communication: Strong verbal and written communication skills; ability to explain technical concepts to non-technical finance professionals.
Trust: Must be willing to undergo a standard background check required for financial institution employees.
Comprehensive Health, Dental, and Vision Insurance.
401(k) Retirement Plan with company match.
Paid Time Off (PTO) and Federal Banking Holidays.
Company-provided workstation and mobile device.
Please submit your resume and a brief cover letter outlining your experience with IT support.
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