Senior Director, Digital Innovation and Strategy - Commercialization

Department: 102600 Corp Strategy & Development

Location:

San Diego, USA - Remote

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast‑paced environment and share in our mission – to identify, develop and deliver life‑changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Travere is seeking an entrepreneurial, strategic leader to drive its digital innovation agenda across commercialization. As Sr. Director, Digital Innovation and Strategy - Commercialization, you will serve as a strategic advisor and subject‑matter expert to brand and cross‑functional teams, ensuring advanced digital and AI capabilities are embedded into commercial strategy and execution.

Reporting into the newly formed Digital Innovation and Strategy team and partnering closely with the VP, this role will define and execute an enterprise digital and omnichannel strategy that drives growth, efficiency, and cross‑functional impact. You will collaborate across Marketing, Field, Medical Affairs, Market Access, Commercial Operations, IT, and Compliance to scale digital capabilities, build internal expertise, and ensure Travere is digitally empowered for long‑term success.

• Develop and own the enterprise omnichannel orchestration strategy aligned to brand, portfolio, and corporate objectives.

• Define the cross‑functional operating model, including governance, processes, and ways of working.

• Translate strategic priorities into actionable roadmaps, aligning messaging, sequencing, and channel mix across the customer journey.

• Identify and implement emerging technologies and digital innovations (e.g., personalization, modular content, AI‑enabled orchestration, CRM) to enhance customer and patient experience.

• Establish an Omnichannel Center of Excellence to drive best practices, education, and capability building.

• Ensure omnichannel initiatives support both promotional and non‑promotional objectives in a compliant manner.

• Serve as a central connector across Marketing, Field, Market Access, Medical Affairs, Commercial Operations, Corporate Communications, and IT to enable coordinated planning and execution.

• Partner with Market Access on patient, hub, eRx, and REMS experience innovation.

• Collaborate with Legal and Compliance to ensure all digital and AI‑enabled solutions meet internal governance and external regulatory requirements.

• Oversee omnichannel planning, activation, and optimization across personal and non‑personal channels.

• Partner with Data & Analytics, IT, and Commercial Operations to ensure scalable, integrated execution.

• Define KPIs and measurement frameworks to assess impact and optimize channel mix.

• Drive continuous improvement through test‑and‑learn approaches and real‑time optimization.

• Serve as a member of the Digital Innovation Steering Committee.

• Advance digital, AI, and patient experience capabilities as an internal thought leader.

• Help shape AI governance, experimentation, and responsible deployment frameworks.

• Monitor the digital and AI landscape to inform buy/build/partner decisions.

• Champion change management and adoption of new tools, workflows, and scalable ways of working.

• Establish a strategic approach to…