Field Service Representative - Idstein, Germany

Field Service Representative - Idstein, Germany

paid holidays, 401(k), relocation assistance

United States, Rhode Island, Providence

Feb 12, 2026

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business.

The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government.

As a USFGMD Field Service Representative, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

This role, located in Germany and operating under German labor laws but reporting to a U.S. Manager, involves providing technical field service support for Enterprise Land Mobile Radio (LMR) networks across the EMEA area of operations, primarily for U.S. DoD Federal Government customers (Army, Air Forces, and Navy). Relocation assistance is provided.

• Provide expert technical support, service, and integration for Motorola Solutions products focused on DoD customers.
• Support U.S. Army, U.S. Air Forces, and U.S. Navy Enterprise LMR networks in countries including (but not limited to) Germany, Belgium, United Kingdom, Spain, Italy, Kuwait, UAE, and Africa.
• Perform installation and removal of trunked and conventional LMR systems at assigned locations, including Germany, Belgium, United Kingdom, Spain, Italy, Africa, and Greece.

• Operate and maintain equipment for trunked and conventional LMR systems.
• Maintain, program, optimize, troubleshoot, and repair radio repeaters, portable and mobile radios, base stations, dispatch/communications consoles, and all related ancillary subscriber equipment for both trunked and conventional LMR systems.
• Provide on-site response, infrastructure equipment repair, local technical support service, and Network Preventive Maintenance Service on Motorola ASTRO 25 LMR systems.

• Serve as the primary point of contact for customer resolution, managing and resolving escalated customer issues to successful resolution.
• Communicate project updates to the customer and resolve minor administrative actions (e.g., room access). Project scope issues must be reported directly to the supervisor.
• Provide user “refresher” training, including first echelon field training for subscribers and trunked radio infrastructure.
• Champion the complete Motorola Service and Sales portfolios to support all customer communication needs.
• Exercise client‑focused behavior and ensure on‑time delivery, both externally and internally.
• Utilize multi‑tasking skills to manage multiple systems and applications during customer interactions.

• Support all established Service Level Agreements (SLA).
• Provide administrative reports for recurring/non‑recurring contracts and one‑time reports requested by management/CSM.
• Receive, review, diagnose, repair, test, and calibrate customer LMR equipment back to OEM standards. Document this process using the FSED automated MCM Comm Shop 360 program or its replacement.

• Must be a U.S. citizen with…