Level 1 IT Support

Job Description

We are looking for a contract Level 1 IT Support Specialist for a nonprofit public media organization in Providence, Rhode Island. This role will provide day‑to‑day technical support to internal staff, ensuring reliable systems, networks, and tools during a period of organizational transition and growth.

• Shifts /
  
  Hours:
  
  Monday–Friday, 9am–5pm
• Location:
  
  Providence, Rhode Island (50 Park Lane)
• Travel:
  Minimal local travel between sites
• Work model:
  Onsite
• Tools/Tech:
  Google Workspace, printers, network systems

• Provide daily IT support to staff across multiple locations
• Troubleshoot printers, network connectivity, and device issues
• Support Google Workspace and ensure proper system integration
• Assist with computer swaps and network alignment
• Escalate complex issues to external IT partners when needed
• Work closely with IT leadership during a transition period

Compensation: $24 to $26 per hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

• 3–5 years of professional IT support experience
• Strong understanding of printers, networks, and general IT concepts
• Hands‑on experience with Google Workspace
• Strong communication and customer service skills
• IT degree (preferred)
• Experience in a broadcasting or media environment (preferred)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: