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Senior IT Service Desk Lead - Customer Support

Job in Providence, Providence County, Rhode Island, 02912, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-05-26
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 67900 - 180000 USD Yearly USD 67900.00 180000.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Providence, Rhode Island, is seeking a Customer Service Lead to oversee service desk operations. This role requires a Bachelor’s degree in IT or related field, 7+ years of experience in IT support, and strong leadership skills. The Customer Service Lead will manage a team ensuring high-quality support, drive improvements, and act as an escalation point for issues.

The compensation for this position ranges from $67,900 to $180,000, depending on experience and qualifications.
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Position Requirements
10+ Years work experience
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