ServiceNow Administrator

Service Now Administrator

The Service Now Administrator is responsible for the administration, configuration, and operational support of the Service Now platform to ensure reliable, secure, and efficient service across the firm. This role serves as a point of contact for platform support, troubleshooting incidents, resolving configuration issues, monitoring system health, and maintaining platform standards. Working closely with firm clients, attorneys, practice group stakeholders, and the Service Now development team, the Administrator supports and maintains firm operational workflows and ensures the platform remains stable, scalable, and responsive to evolving firm needs.

• Provide administrative and technical support for Service Now workflows, ensuring reliable operation, proper configuration, and alignment with firm standards.
• Configure and maintain workflows, forms, catalog items, UI policies, business rules, and reports, performing lightweight development and enhancements as needed.
• Serve as a support resource for attorneys, practice groups, business managers, and internal teams by troubleshooting issues, resolving configuration defects, and answering platform related questions.
• Assist with workflow optimization by identifying configuration improvements, reducing manual steps, and supporting minor process enhancements using established architectural and governance guidelines.
• Maintain and update workflow documentation, configuration notes, and support materials to ensure clarity and team best practices.
• Monitor platform health and workflow performance, identify recurring issues or support trends.
• Collaborate with the Service Now development team to support releases, upgrades, and enhancements, assisting with testing, deployment validation, and post‑release support.
• Provide operational insights and recommendations based on support data, platform usage, and observed trends, and assist with implementing approved improvements.
• Other duties as assigned.

• Minimum 3 years’ experience with the Service Now platform including workflow development, system maintenance, and performing upgrades.
• Proficiency in programming abilities with 3+ years of experience with one of many languages such as Java, .Net, C#, C++, SQL, Python, APIs, and SOAP/REST Services.
• Experience with RPA, Microsoft Power Apps, Flow, and Azure preferred.
• The ability to work closely with the Service Now team and customers to determine acceptable solutions.
• Proven experience in eliciting requirements and testing.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Excellent planning, organizational, and time management skills.
• Strong written and verbal communication skills including technical writing skills.
• Ability to work independently with little or no assistance, and to make decisions and recommendations to upper management.

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states are as follows:

State of California: $86,000 - $175,000

State of Colorado: $79,000 - $141,000

State of Illinois: $78,000 - $151,000

State of Massachusetts: $86,000 - $164,000

State of Maryland: $83,000 - $126,000

State of Minnesota: $86,000 - $142,000

Jersey City, NJ: $93,000 - $169,000

State of New York: $80,000 - $173,000

State of Vermont: $85,000 - $163,000

State of Washington: $83,000 - $158,000

Washington, D.C.: $111,000 - $163,000

Full‑time employees receive benefits including medical and dental coverage, life insurance, short‑term and long‑term disability insurance, pre‑tax flexible spending accounts for certain medical and dependent care expenses, an employee assistance program, paid time off, paid holidays, participation in a retirement plan program after meeting eligibility requirements, and more.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.