Business Systems Analysis Manager

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

The Business Systems Analyst Manager (BSAM) plays a pivotal role in driving the strategic integration of business processes with IT solutions to enhance organizational performance. This leadership position involves managing a team of business systems analysts, spearheading complex projects, performing advanced business analysis, and developing comprehensive specifications for IT systems. The BSAM collaborates closely with senior stakeholders across various departments to ensure IT systems align with business goals and deliver optimal value.

What you will do:

Team Leadership and Management:
Provide visionary leadership to a team of IT business systems analysts, fostering a culture of team and personal development, collaboration, excellence, innovation, and continuous improvement. Mentor and develop team members, offering guidance and support to enhance their professional growth and performance in their role as BSA’s and all the associated skills. Strategically allocate resources to maximize team productivity and ensure the successful execution of projects.

Conduct regular performance reviews, deliver constructive feedback and implement development plans to drive team success and advance individual team members skills and capabilities as BSA’sAdvanced Requirements Gathering and Analysis:
Oversee the analysis of complex business processes and workflows to identify opportunities for improvement and automation. Guide the team in the elicitation, documentation, and validation of business and system requirements using advanced techniques such as detailed interviews, workshops and big room planning sessions, surveys, and analysis of existing systems. Ensure high-level business requirements are translated into detailed functional and technical specifications for IT solutions.

Oversee the use of advanced tools such as process flow diagrams, data flow diagrams, and business process modeling notation (BPMN) to represent and analyze processes.

Solution Design and Development:
Work closely with IT developers, architects, and senior stakeholders to design IT solutions that meet business requirements and strategic goals. Supervise the development of comprehensive use cases, user stories, and process diagrams to guide the development and implementation of IT systems. Ensure proposed solutions are technically feasible, scalable, and aligned with enterprise architecture standards. Lead design reviews and provide input on potential improvements and optimizations

Testing and Quality Assurance:

Oversee the development and execution of comprehensive test plans to ensure IT solutions meet specified requirements and quality standards. Coordinate user acceptance testing (UAT) with business stakeholders to validate the functionality and performance of IT solutions. Ensure defects and issues are documented, tracked, and resolved in a timely manner. Ensure test cases comprehensively cover all functional and non-functional requirements.

Implementation and Support:
Lead the implementation and deployment of IT solutions, including system configuration, data migration, and user training. Ensure smooth transition and adoption of new systems and processes, providing ongoing support and troubleshooting. Oversee the development and maintenance of user documentation, training materials, and system procedures to support end-users.

Stakeholder Management and Leadership:
Build and maintain strong relationships with senior business stakeholders to understand their needs and to ensure that business requirements for IT initiatives are accurately captured and aligned with…