Associate ProAssure Systems Specialist

As an Associate Pro Assure Systems Specialist, you will support the implementation and administration of Stryker’s Vocera Smart badge solution. You will be the go‑to resource for nurses and clinicians at the customer site to train them on our hands‑free communication product. Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission, to make healthcare better.

This role will be based at the primary location:

830 Chalkstone Ave, Providence, RI 02908 with occasional travel to 2 additional locations

• You will manage multiple Vocera databases; establish and document processes for maintaining data integrity and work with clinical departments to keep various database entities current.
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti‑virus, server monitoring and disaster recovery practices.
• You will manage Vocera devices: maintain accurate inventory records, manage the RMA process and spares pool and document all processes.
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training.
• You will provide on‑site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions.
• Provide on‑site support for troubleshooting, resolving, and reporting technical issues to the appropriate support organization and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues.
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software.
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines.

• Bachelor’s degree required, preference for a relevant degree in Nursing, Business or IT, or an additional 6+ years relevant work experience.
• Minimum 2 years clinical or healthcare IT (HIT) experience required.
• Must be a US Citizen.

• Demonstrated success in delivering excellent customer support.
• Prior experience supporting clinical end users through rounding and training.
• Demonstrated success working with physician and nursing staff.
• Experience with clinical workflow analysis and design.
• Experience with Cisco wireless networks and equipment.

• US5
  : $81,600 - $136,000 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.