Senior Head of Enterprise Services AI and Analytics

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Job Summary:

PPL Corporation is one of the largest investor-owned utility companies in the United States, committed to sustainable value and innovation. The Head of Enterprise Services AI and Analytics will lead strategic initiatives leveraging AI and Data Science to enhance enterprise efficiency and business transformation, collaborating with various departments to improve processes and deliver measurable outcomes.

Responsibilities:

• Collaborate with senior leadership and customer business, data and technology stakeholders to define and lead a comprehensive AI and analytics strategy of understanding our corporate enterprise systems, identifying ways to improve our enterprise processes and functions.

• Evaluate existing IT systems, processes, and tools to identify pain points and areas for improvement in ERP processes – think digital first

• Collaborate with Enterprise Services teams to improve end-user experiences in Supply Chain, HR, and Finance using AI. Customize interactions, enhance service delivery, and boost satisfaction.

• Create and manage a strategic roadmap for AI/GenAI initiatives, overseeing the full lifecycle from model development to deployment, optimization, and continuous improvement of AI solutions.

• Ensure that AI initiatives deliver measurable business outcomes, including increased employee productivity and operational efficiency.

• Leverage GenAI and other emerging technologies to drive efficiencies and bring in new ways of managing enterprise processes and functions.

• Leverage data science, machine learning, data visualization techniques to help with operational analytics as well as provide recommendations and insights based on ERP and corporate systems.

• Oversee the design, development, and deployment of AI-powered solutions, including recommendation systems, predictive analytics tools etc

• Recruit, mentor, and develop a high-performing team of data and AI professionals skilled in customer tranformatin programs and technology integration.

• Evaluate and recommend new technologies and approaches to enhance enterprise systems and drive business value.

• Champion responsible AI principles by ensuring transparency, fairness, and accountability in all AI-driven processes.

• Ensure that the enterprise systems analytics and AI team works in collaboration with all other business and technology functions, consistently delivering great end-to-end experiences for our corporate employees

• Partner with technology and business teams to assist efforts in training, user adoption of data and AI tools.

• Encourage problem-solving, strategic thinking and customer-orientation amongst the team

• Contribute to a positive culture of continuous improvement and operational excellence by identifying and implementing process improvements where appropriate.

• May be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Qualifications:

Required:

• Over 15 years of experience in data science and advanced analytics, including substantial time in leadership positions.

• Solid understanding and experience in deploying on GenAI, Data Science and Machine Learning models.

• Experience with cloud-based AI and analytics platforms (e.g., AWS, Azure, Databricks, Snowflake etc).

• Deep understanding of statistical…