Senior Manager, Solution Consulting

Senior Manager, Solution Consulting

At Genesys, we empower organizations of all sizes to enhance loyalty and achieve better business outcomes by delivering exceptional experiences for customers and employees. With our AI-powered Experience Orchestration platform, Genesys Cloud, we help organizations accelerate growth through personalized and empathetic experiences that promote customer loyalty, workforce engagement, efficiency, and operational improvements.

We are a diverse team of over 6,000 employees worldwide, driven by empathy and collaboration. While we offer competitive benefits and perks similar to larger tech companies, we also provide our employees with the freedom to significantly impact the company and take ownership of their work. Join us in shaping the future of customer experience.

As the Senior Manager of Solution Consulting, you will be at the forefront of our sales success, leading a high-performing team of Solution Consultants and Architects focused on the Enterprise market segment. Your technical leadership will be crucial in establishing a vision, goals, and execution strategies that align with Sales Leadership objectives to drive pipeline and sales growth.

Your team will work closely with Enablement, Sales Leadership, Product Management, and customers to articulate the unique value proposition of Genesys AI. This includes creating engaging demonstrations, developing innovative Proof of Concept (PoC) initiatives, and rapidly prototyping solutions to support Go‑To‑Market strategies and foster various enterprise business opportunities. You will engage with partner organizations at all levels to customize the Genesys and partner demo strategy to address the needs of different stakeholders, including C‑level decision‑makers.

Your responsibilities will also involve supporting direct sales opportunities by delivering compelling demos and facilitating architectural discussions, PoCs, and rapid prototyping to expedite technical wins and drive deal closures. Your team's contributions are vital to the success of scalable sales opportunities.

• Lead and mentor a team of Solution Consultants and Architects, providing guidance and performance coaching.
• Collaborate with sales leadership to create and implement technical empowerment strategies applicable globally.
• Drive continuous improvement initiatives by optimizing processes, tools, and resources to enhance efficiency for Pre‑Sales and Sales colleagues.
• Act as a trusted advisor by offering technical expertise and solution guidance while creating reusable assets and workshops that foster pipeline and sales growth.
• Understand the unique needs and objectives of enterprise customers and design tailored, data‑driven solutions to address their challenges effectively.
• Empower your team to deliver innovative technical sessions and demonstrations, along with reusable artifacts.
• Collaborate with product management, engineering, and leadership to provide data‑driven feedback on enhancements needed by Genesys customers and prospects.
• Stay informed about industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge.
• Provide the executive team with regular reports and analyses on solutions consulting activities, metrics, and overall performance.
• Oversee Pre‑Sales strategy activities and provide a framework of best practices adaptable across regions.

• Bachelor's degree in a relevant technical field; advanced degree is a plus.
• 5 years of experience in solutions consulting, technical sales, or related roles.
• Strong understanding of AI, CCaaS (Contact Center as a Service), Customer Experience, and Digital domains.
• Excellent communication and storytelling skills, able to explain technical concepts to both technical and non‑technical audiences.
• Strong problem‑solving skills and strategic thinking for architecting innovative data‑driven solutions for clients.
• Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
• Proficient in Project Management skills with experience using tools like Asana.
• Experience in creating reports and…