WFM Systems Analyst

Responsibilities

• Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
• Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
• Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
• May mentor less experienced team members and is recognized for working knowledge.
• Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of an intermediate level of complexity – to make recommendations for configurations, reporting, and/or integrations.
• Follows and may make suggestions to any established requirements gathering process.
• Coordinates and executes unit, integration and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
• Provides support for integrations, reports, and large data imports/extractions of an intermediate level of complexity. Plans for and supports migrations, releases, upgrades and/or patches – mitigating risk/downstream impacts. Develops knowledge and on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
• Collaborates with SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
• Actively participates in design sessions and provides input on design and configuration iterations.
• Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
• Identify application changes to support the creation of change impact materials (job aids, training, FAQs, communications, etc.).
• Assists with resolving How To questions and maintains relevant support materials.
• Supports the design and testing of the system with a focus on business objectives and end user experience.
• Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or vote for enhancements.
• Other duties as assigned.

• $80,000- $85,000 Annual Salary (DOE).

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.