Senior Manager - Collaboration & Productivity Architect

Overview

NOTE:
This is a hybrid position requiring on-site presence three days per week at one of our local offices, located in Allentown, PA (Lehigh Valley), Louisville, KY, or Providence, RI.
LI-Hy #INDPPL

• Build and lead a high-performing collaboration engineering team, fostering engineering rigor, automation, accountability, and continuous improvement, with clear roles across architecture, engineering, operations, and support tiers.

• Define and evolve the enterprise collaboration architecture, including Microsoft 365 tenant design, SharePoint information architecture, and Teams/Zoom service models, ensuring alignment with enterprise architecture and business strategy.

• Establish and execute the platform roadmap, reference architectures, and design standards to ensure collaboration capabilities support enterprise priorities, scalability, performance, searchability, and compliance.

• Ensure secure integration with Active Directory / Entra  enforce enterprise identity, access governance, and Zero Trust principles in partnership with Cybersecurity, aligning with CIS benchmarks and audit expectations.

• Define and enforce enterprise governance frameworks, including data classification, retention, legal hold policies, external sharing, and audit requirements, and ensure effective implementation through tenant‑level configuration and controls.

• Lead engineering, configuration, and continuous improvement of Microsoft 365 (Exchange Online, Teams, SharePoint Online, One Drive), Zoom, and enterprise collaboration services, including tenant configuration, access policies, and content governance.

• Define and govern SharePoint architecture, including site taxonomy, content lifecycle, design standards, and migration strategy, ensuring consistency and alignment with enterprise content services.

• Establish and monitor platform SLIs/SLOs (availability, latency, reliability), leveraging telemetry and analytics to drive performance, reliability, and continuous improvement.

• Provide executive‑level reporting on platform performance, adoption, and business impact, translating technical metrics into clear business outcomes.

• Serve as the escalation point for complex, cross‑platform issues, coordinating deep technical troubleshooting across engineering teams.

• Lead integration of collaboration platforms with enterprise systems, including identity, content services, business applications, and workflow automation platforms.

• Embed practical AI capabilities into collaboration platforms and workflows to reduce friction in information discovery, content creation, meeting follow‑ups, and repetitive work, driving measurable productivity gains.

• Partner with business and corporate functions (HR, PMO, Finance, executive support, IT) to design and deliver AI‑enabled workflows aligned to how colleagues work, enabling document creation, communications, summarization, knowledge discovery, and first‑draft deliverables.

• Enable adoption of AI and collaboration tools by onboarding, coaching, and supporting colleagues, building everyday skills and effective usage habits.

• Define and track productivity impact using analytics, including time saved, adoption, and user satisfaction, and continuously identify and scale high‑value use cases.

• Drive enterprise adoption and behavioral change through engineered user experiences, training, communications, and leadership engagement.

• Partner with change management to deliver policy‑driven defaults, improved usability, and frictionless collaboration experiences aligned to business needs.

• Use analytics to measure adoption, behavior, and productivity outcomes, continuously refining architecture, configurations, and user experience.

• Partner with business and engineering teams to modernize content services and collaboration workflows, aligning technology capabilities with business needs.

• Manage strategic vendor relationships, including licensing strategy, optimization, contract negotiations, renewals, and influence over vendor roadmaps.

• Proactively evaluate emerging collaboration technologies and recommend…