Assistant Chief Information Officer

Primary Purpose

The Assistant Chief Information Officer (ACIO) provides senior‑level leadership for Information Technology Services (ITS), with primary responsibility for advancing the college’s IT transformation efforts. This role focuses on modernizing the college’s technology systems, processes, and operating practices to support evolving institutional needs. Working in close partnership with the Chief Information Officer (CIO), the ACIO translates strategic priorities into actionable programs, drives progress across complex, multi‑workstream initiatives, and ensures that organizational change is effectively implemented and sustained.

The ACIO is accountable for the coordination, alignment, and execution of the transformation portfolio. At the program level, the ACIO serves as the senior IT lead on major initiatives, partnering with the PMO Director to provide program leadership, governance, and delivery oversight.

• Translate the CIO’s strategic vision into an actionable IT transformation roadmap, covering enterprise systems, infrastructure modernization, process redesign, and workforce capability, with clear sequencing, dependencies, and measurable milestones.
• Own the health and forward momentum of the IT transformation portfolio — tracking progress across work streams, surfacing risks and decisions to the CIO, and ensuring the program remains coherent and on course.
• Assess legacy systems, processes, and technical debt across the IT environment; develop remediation and modernization pathways that align with institutional strategy and inform investment planning.
• Evaluate and recommend emerging technologies, platforms, and delivery models — with particular emphasis on cloud and SaaS — developing business cases and options for CIO review and approval.
• Lead the IT transformation effort associated with enterprise system migrations, coordinating work streams across ITS, managing organizational change, and driving readiness — while functional system ownership remains with the responsible operational leads.
• Lead the planning and organizational transition required to move the college from a primarily on‑premises environment to a cloud and SaaS‑based operating model, including the development of new skills, processes, and operating practices across ITS.
• Serve as the department’s primary change management authority — designing and executing stakeholder engagement plans, readiness assessments, and adoption programs that enable sustainable technology change across the college.
• Coach ITS leaders and project stakeholders in change management principles and practices, building change capability across the department as an enduring organizational competency.
• Partner with academic and administrative leaders to ensure technology changes are well‑understood, actively supported, and adopted effectively across the institution.
• Represent IT at the program leadership level on complex enterprise initiatives, providing technology direction, risk perspective, and domain authority in program governance settings.
• Partner with the PMO Director to ensure transformation initiatives are structured with defined scope, governance, resource plans, and success metrics; serve as the technology authority on initiatives where the two roles co‑lead delivery.
• Coordinate across ITS functional areas to ensure transformation work streams are aligned, dependencies are managed, and individual efforts contribute to a coherent overall program.
• Identify workforce capability gaps related to transformation and modernization goals; recommend and support training, upskilling, and hiring strategies to the CIO.
• Contribute to the ITS budget process by developing technology investment justifications, cost models, and multi‑year modernization plans for CIO review.
• Provide the CIO with structured, timely transformation program reporting, including status, risks, decisions required, and emerging issues.
• Lead the development and adoption of IT service management (ITSM) processes across ITS — including change management, release management, incident management, and problem management — establishing consistent standards and cross‑departmental practices…