Police Technical Services Manager

The Brown University Department of Public Safety and Emergency Management (DPSEM) is a dually accredited (CALEA and RIPAC) department that provides the overall safety and security of the campus community. Situated physically within DPSEM, the Police Technical Services Manager will lead the Technical Services Division. Under the broad policy guidance of the Vice President for Campus Safety and Emergency Management and the Deputy Chief, this position functions, in coordination with the OIT Director of Departmental System Applications team in providing technical guidance to provide reliable, high-performance, secure, and scalable infrastructure technology to agency systems, and assures their integration in the support of the mission and goals of DPSEM.

In coordination with the Public Safety Applications team, this position will oversee the day‑to‑day facets of the police department's information and public safety systems and applications including IMC CAD/RMS, 800MHz, MDTs, portable radios, station alerting systems, and other public safety and related hardware and software. The Police Technical Services Manager will oversee the Manager of the DPSEM Communication Control Center and twelve dispatch personnel.

This position is the primary contact for all technology within the department and as such, functions as the department's technical expert.

• Serve as the department’s project leader and act as a liaison for complex technical upgrades and system maintenance.
• Design and provide instructional support for the various information systems; develop and maintain compliance with state and federal security regulations.
• Work with DPSEM staff, campus and law enforcement senior administrators, and senior information technology leadership. Represent DPSEM at any Communication Center Dispatch meetings as liaison and primary contact.
• Coordinate the utilization of various technical databases and software associated with specific federal and state law‑enforcement information systems.
• Research, apply for, and monitor technology‑related grants.
• Provide strategic leadership, operational control and direction over dispatch and technical staff; manage staff by establishing and evaluating strategic group priorities and performance expectations; assign and direct division work, applying discipline when necessary. Participate in hiring processes.
• Oversee all data entry into the confidential automated records systems.
• Create, implement and maintain policies and procedures, standard operating and training manuals for the communication center.
• Assess training needs, determine training approach, develop course materials and conduct advanced technical training for all department personnel.
• Serve as a member of the department’s senior leadership team; act in an advisory capacity on technical issues; develop and provide managerial reports and background information to make operational decisions.
• Participate in strategic planning activities, measurement, implementation and reporting. Represent department technical needs and limitations on all internal technology‑related committees.
• Maintain confidentiality and integrity of the computer system, including on‑site servers and network security.
• Serve as primary contact for the IMC Dispatch/Records Management computer system.
• Serve as liaison with the Public Safety Applications team in installing, upgrading and troubleshooting software. Provide training to police communication center personnel and officers concerning equipment usage.
• Participate in the IMC Dispatch/Records Management System User Committee.
• Coordinate the utilization of various technical databases and software associated with specific federal and state law‑enforcement information systems, including supervising all organizational equipment and functions, acquisition forms and expenditures.
• Maintain a high level of computer competency in specific types of software/hardware associated with law‑enforcement functions concerning information input and retrieval.
• Analyze service and equipment needs for appropriate workflow. Liaison with the Public Safety Applications team in working with vendors responsible for installing…