Microsoft Dynamics CRM Techno Functional Associate III

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Leads the implementation and configuration of Dynamics 365 applications. This role requires expertise in configuring and customizing the platform to meet specific business needs. The consultant works closely with stakeholders to understand their requirements and translates these into functional specifications and system designs. Additionally, the consultant ensures the quality and performance of the implemented solutions and provides training and support to end-users.

What you will do:

Solution Design and Implementation:

Lead design and discovery workshops to identify optimal solutions. Configure and customize Dynamics 365 applications to meet business requirements. Develop and implement solutions using Dynamics 365 and Power Platform tools. Develop workflows, forms, reports, dashboards, and integrations.

Stakeholder

Collaboration:

Engage with business stakeholders to gather and analyze requirements. Translate business needs into functional specifications and system designs.

Quality Assurance:

Conduct system testing and validation to ensure solutions meet business needs. Identify and resolve issues during the implementation phase. Create and maintain documentation for configurations, customizations, and processes. Maintain high standards of quality and performance.

Project Management:

Work alongside Dynamics 365 Developers in projects that require both development and customization/configuration. Ensure projects are delivered on time and within scope.

Training and Support:

Provide training sessions and documentation for end-users. Offer ongoing support and troubleshooting for implemented solutions. Collaborate with technical teams to ensure seamless integration and performance. Work with junior members of the team to propose solutions utilizing low code/no code or out of the box customization.

Stay updated with the latest Dynamics 365 features and updates. Review Microsoft Release Wave updates and evaluate new functionality and impact on existing customization/configuration.

Education Bachelor's Degree Information Technology, Computer Science, Business Administration, or a related discipline required or6-8 years of additional relevant experience required

Master's Degree Information Technology, Computer Science, Business Administration, or a related discipline preferred

Experience4+ years Experience in implementing latest Dynamics CRM sales features including but not limited to Leads, opportunities, sales hub, business process flows, sales insights, forecasting, lead qualification, appointments etc. required3+ years Working with custom model drive apps based on Dynamics CRM CE features. required3+ years

Experience with end to end large scale implementations with D365 CE. Proven experience designing applications using various modules required3+ years Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration, Power Automate, Power apps, Java script, Model Driven Apps / Canvas Apps, Power Automate Jobs, Agile SDLC experience. required

Power platform administration experience is a big plus. preferred

Licenses and Certifications Microsoft Dynamics CRM Certifications (big plus). Preferred AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.

We thrive when our team members bring their whole selves to work.
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