Desktop Support Technician

Overview

We are seeking a Tier 1 Desktop Support / Refresh Technician to support a large healthcare environment. This individual will be responsible for deploying, imaging, upgrading, and troubleshooting Windows-based devices used by clinical and administrative staff throughout the hospital. The ideal candidate will have strong customer service skills, experience supporting end users in a Windows environment, and the ability to work effectively in a fast-paced healthcare setting.

Responsibilities

• Provide Tier 1 desktop support for hospital employees, physicians, and administrative staff.
• Deploy, image, configure, and refresh desktop computers, laptops, workstations, and peripheral devices.
• Install and support Windows 10/11 operating systems and enterprise applications.
• Troubleshoot hardware, software, printer, and basic network connectivity issues.
• Perform workstation moves, adds, changes, and equipment replacements.
• Configure and support Microsoft 365 applications including Outlook, Teams, and Office Suite.
• Assist with user account support in Active Directory, including password resets and account troubleshooting.
• Document incidents, requests, and asset information within the IT ticketing system.
• Maintain accurate inventory and asset management records.
• Support device deployments in clinical and non-clinical areas while minimizing disruption to patient care.
• Follow hospital security, compliance, and patient privacy policies.
• Escalate complex technical issues to Tier 2/Desktop Engineering teams as needed.
• Provide hands-on support for hardware rollouts, technology refresh projects, and large-scale deployment initiatives.

Required Qualifications

• 1+ years of Desktop Support, IT Support, Help Desk, or Refresh Technician experience.
• Experience supporting Windows 10 and/or Windows 11 environments.
• Hands-on experience with computer imaging and device deployment.
• Basic understanding of Active Directory and user account administration.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Familiarity with Microsoft Office 365 products.
• Strong customer service and communication skills.
• Ability to lift and transport computer equipment up to 50 lbs.
• Ability to work throughout multiple hospital buildings and departments.

Preferred Qualifications

• Experience supporting healthcare or hospital environments.
• Experience with SCCM, MECM, Intune, or other endpoint management tools.
• Knowledge of hardware asset management and inventory tracking.
• Experience with Service Now or other ITSM ticketing platforms.
• CompTIA A+ or equivalent technical certification.
• Familiarity with clinical workstation deployments and medical device connectivity.

Technical Environment

• Windows 10 / Windows 11
• Active Directory
• Microsoft 365 / Office 365
• SCCM / MECM / Intune
• Service Now
• Printers and Peripheral Devices
• Laptop & Desktop Imaging
• Asset Management Tools

Desired Skills

• Excellent customer service and end-user support skills
• Strong troubleshooting and problem-solving abilities
• Ability to prioritize workload in a fast-paced healthcare environment
• Strong attention to detail and documentation
• Team-oriented mindset with the ability to work independently

Job Type & Location
This is a Contract position based out of Providence, RI.
Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Providence,RI.
Final date to receive applications
This position is anticipated to close on Sep 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national…