Field Property Adjuster

Description

Capstone ISG is one of the nation’s fastest-growing independent adjusting firms, built on a culture of professionalism, integrity, and teamwork. We are passionate about delivering exceptional service to our clients while creating a rewarding and supportive environment for our employees. As we continue to grow, we are looking for motivated professionals who thrive in a fast-paced environment and are driven to make an impact.

We are currently seeking an experienced Field Property Adjuster to investigate and adjust residential and commercial property claims. This role is ideal for a detail-oriented, customer-focused professional who enjoys working independently, solving problems, and helping policyholders through the claims process.

3+ Years Field Experience Preferred

• Opportunity to grow with a rapidly expanding company
• Supportive and team-oriented culture
• Competitive compensation opportunities
• Independent work environment
• Meaningful work helping customers during challenging situations

If you are a motivated adjuster looking to join a growing company that values professionalism, initiative, and customer service, we encourage you to apply.

Benefits Include:

• Competitive salary with annual raises
• Quarterly performance bonuses
• Profit Sharing
• Medical, Dental, Vision
• 401(k)
• Short and Long Term Disability
• Life Insurance
• Sick, Vacation and Holiday Pay
• Fitness Membership Reimbursement
• Company paid training

Primary Responsibilities:

• Conduct field investigations to resolve residential and commercial property claims.
• Examine and apply claims forms, policies and endorsements, client instructions and other records to determine coverage and client exposure.
• Adjust all elements of Property Loss claims of varying levels of severity and complexity.
• Set loss reserves.
• Prepare written reports by collecting and summarizing information required by client.
• Prepare settlement letters, denial letters, Reservations of Rights and other letters as needed.
• Maintain expected case load.
• Maintain company reputation and integrity of work product by complying with federal and state regulations and service standards.
• Maintain professional and technical knowledge through continuing education.
• May assist less-experienced adjusters with claims handling when requested.
• Participate in special projects or perform duties in other areas if requested.
• Document damage and prepare written estimates using Xactimate software.
• Handle content inventories to include moderate to complex pricing analysis and prepare claim inventory reports.
• Conduct subrogation investigations.
• Engage and manage consultants/independent contractors to assist in determining facts, causation, damage and exposure.
• Keep the client and the insured informed about the claim status with clear, timely and accurate written/oral communication.
• Negotiate settlement of claims of varying complexity under the direction of the Claims Manager or Supervisor.
• Travel to loss locations in assigned territory.
• Record time and expense charges to bill clients.
• Maintain adjuster license(s) when required.

Requirements

• Requires a high school diploma; advanced education beyond high school preferred or an equivalent combination of education and experience.
• Previous experience as a claims adjuster or must complete Capstone specified adjuster training if no experience.
• If previous adjuster experience, working knowledge of Xactimate is preferred.
• Must be licensed, or have the ability to obtain license(s), as required by state and local jurisdictions to adjust insurance claims.
• Must have valid driver’s license.

Skills and

Competencies:

• Ability to work in a high volume, fast paced environment managing multiple tasks.
• Ability to provide excellent service to policyholders and clients.
• Ability to efficiently operate a computer and related claims and business software.
• Effective analytical and problem‑solving skills necessary to make decisions and resolve conflict.
• Good verbal and written communication skills.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Ability to work independently in a virtual environment when required.
• Good organizational and time management skills.

Physical Demand Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this position, auto travel is required.

Ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a vehicle. Ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Ability to work in a confined or restricted area. Kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, etc. as is required to inspect claims.

Ability to work outdoors, exposed to all weather conditions.