Field Service Technician; NY, NJ, CT, MA

Field Service Technician (NY, NJ, CT, MA)

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Who we are: Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including wastewater, cement, biogas, pharmaceutical and food, among many others. We are One Team, and we empower our team members to be both inquisitive and evolutionary.

Job Type: Full-time

What We Offer: Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You’ll Do: As a Field Service Technician - Northeast Region, you will perform and carry out all tasks related to installing, assembling, servicing, and repairing Aerzen products. You are also responsible for providing customers with prompt, professional, and high-quality service. Work is performed at our location and/or at our customer’s location. Services may be scheduled or on-demand. Overnight travel on short notice is often required.

Position Responsibilities:

• Approximately 100% travel, often four nights away weekly, on a continuous basis. This role covers the Northeast Region, including NY, NJ, CT, & MA.
• Perform startups, equipment inspections, troubleshooting, repairs and/or preventive maintenance service on all Aerzen Products at customer sites; represent Aerzen in a professional and courteous manner following all Aerzen and customer safety requirements.
• Install, configure, calibrate and maintain control, measurement and indicating instrumentation (pneumatic, analog & digital); install and terminate electrical, pneumatic and fluid connections; understand controls narratives and analyze/troubleshoot process application related issues.
• Analyze and correct communication issues; properly address TCP/IP networks and RS-485 communications.
• Perform repairs and assembly on Aerzen Products; disassemble; assess damage and evaluate failures on machines; diagnose problems with Aerzen machines by evaluating material condition and asking the customer questions; demonstrate the ability to offer machine-based recommendations; identify the root cause of a machine failure; utilize defined procedures and a standard rebuild kit.
• Read, understand and use equipment diagrams, checklists, engineering drawings, and other process documentation to perform service tasks, assembly and repairs on Aerzen Products.
• Communicate with customers to discuss job requirements, provide recommendations and service options, listen to customer concerns, and provide status updates during service call and at completion.
• Assist engineering in plant design, modifications and hazard analysis.
• Complete written repair reports to document cause of failure, description of work performed, materials consumed, condition of equipment as received and as returned to the customer.
• Conduct customer training on Aerzen Products when onsite.

Requirements:

• Education Requirements: High School Diploma or associate degree (2 years schooling) in electronics technology, or an associated field. 5+ years of field experience will also be considered in lieu of a degree.
• Experience: Over 4 years of Field Service and Repair experience.

Skills & Other Requirements:

• Ability to read and interpret diagrams (dimensions, assembly, electrical)
• Proper use of micrometer, dial indicator, feeler gauges and coordinate measuring tools
• Ability to regularly use a forklift, ladder, hand tools, power tools, welding, calibrated measurement devices, hydraulic equipment is a must.
• Clean Driving Record

EEO Statement: Aerzen USA Corp is an equal opportunity employer and selects employees on the basis of skills and experience. Aerzen USA ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age,…