Field Service Technician

Overview

About the Role:

Canon USA seeks a Field Service Technician to deliver excellent customer service and maintain Canon-supported products in accordance with Service and Parts Standards.

• Report product failure trends and serviceability issues to your manager with necessary documentation and maintain accurate records.
• Provide efficient, responsive, and accurate field/shop/on-site maintenance to meet customer demands.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines and contribute to achieving the branch/district’s metric targets.

This is a customer-facing role and may require compliance with customer policies and protocols, including COVID-19 vaccination and related measures.

• Hold a High School diploma or equivalent experience.
• Basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel; valid driver’s license and acceptable driving record.
• Ability to obtain security and/or other clearances required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Anticipated rate: $19.00 – $26.31 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean. With approximately $28.5 billion in global revenue, Canon Inc. ranks in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

For more information, visit  and connect with us on Linked In at

You will join a leader in digital imaging and innovation with opportunities to make an impact and grow your career. We offer a competitive compensation package and benefits.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, depending on role)
• Volunteer opportunities to support local communities
• Canon welcome kit and official merchandise

Canon U.S.A. complies with applicable laws and cannot sponsor visas. All applicants must reside in the United States at the time of hire. We are an equal opportunity employer. Details at

Posting tags: #LI-RH1 #PM19 #LI-Onsite