IT Operations Tech - Providence RI Area

IT Operations Tech - Providence RI Area

Join to apply for the IT Operations Tech - Providence RI Area role at Blue Mantis.

The IT Operations Technician is part of a team that performs a broad range of technical and warehouse operational tasks to support Blue Mantis customers, internal departments, and partners. This entry-level position will provide a potential growth opportunity to become a Blue Mantis Configuration Technician.

• Onsite Monday through Friday from 8:00 AM to 4:30 PM in our Configuration Center/Warehouse in Pawtucket, RI.
• Receive and inspect incoming shipments for accuracy and damage.
• Pick, pack, and ship orders according to company standards.
• Load and unload trucks using forklifts, pallet jacks, or manually.
• Maintain inventory accuracy through regular cycle counts and data entry.
• Organize and maintain a clean and safe warehouse environment.
• Properly clean, package, and verify components of all equipment.
• Operate warehouse equipment in a safe and efficient manner.
• Assist with other tasks and departments as needed.
• Update company systems with required data in a detailed and professional manner.

• Previous warehouse or logistics experience – Nice to have.
• Must be able to lift 10-70 pounds regularly, with occasional lifting of items heavier than 100 pounds with assistance.
• Standing, bending, crawling, stretching, and working on ladders required.
• Expertise with Service Now is a plus.
• Experience with Microsoft Excel & Office 365 applications.
• Basic math and computer skills; experience with inventory systems is a plus.
• Strong attention to detail and organizational skills.
• Ability to work in a fast‑paced environment and follow directions.
• Forklift certification – Nice to have.
• Hardware and operating system familiarity is a plus.
• Ability to troubleshoot and communicate issues.
• Excellent communication skills, ability to interact professionally with clients, and excellent customer service skills.
• A+ or Network+ certification a plus.
• Ability to multitask.
• Ability and desire to learn new competencies.
• Includes lifting and moving of IT equipment and boxes.
• Travel to MA, CT, NH, ME, RI, VT as needed.

$17.00 - $27.00 / hour

Onsite – Pawtucket, RI

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job.

It is not intended to be a complete list of all responsibilities, duties, and skills required.

Mid-Senior level

Full-time

Information Technology

IT Services and IT Consulting