Operations Manager

Company Description

Chatterton Insurance, a family-owned agency founded in 1924, has successfully navigated decades of change while maintaining its commitment to its clients. Based on a tradition of resilience and excellence, Chatterton is a recognized expert in Risk Management and insurance sales. Utilizing advanced technology and partnerships with top insurance carriers, the agency delivers comprehensive and affordable insurance solutions. From complex commercial risks to personal auto coverage guidance, Chatterton offers tailored support to meet diverse needs.

The company remains dedicated to earning the trust of its clients by adapting to an ever-changing industry.

We are seeking a highly organized Operations Manager for a full-time, on-site role located in Providence, RI. In this role, you will oversee daily business operations, manage team workflows, and ensure efficient resource allocation. Key responsibilities include streamlining processes, coordinating with internal departments, managing budgets, leading team meetings, and handling client service enhancements. The Operations Manager will also analyze business performance, develop operational strategies, and support staff training and development.

• Strong organizational and project management skills to oversee business operations and workflows
• Financial acumen and experience in budgeting, resource allocation, and financial reporting
• Leadership, team coordination, and ability to foster a productive work environment
• Experience with process optimization and operational efficiency improvements
• Exceptional communication and interpersonal skills for team and client engagement
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Proficiency with relevant software tools such as CRM systems and operational management software
• Experience in the insurance or financial services industry is a plus