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SLA-Driven Call Center Operations Manager

Job in Providence, Providence County, Rhode Island, 02912, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-02-21
Job specializations:
  • Management
    Operations Manager, Program / Project Manager, General Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A federal services consultancy located in Providence, Rhode Island, is seeking a Call Center Operations Manager to oversee day-to-day call center functions. The role involves ensuring compliance with federal standards, enhancing operational efficiency, and managing a team of staff. Candidates should have a Bachelor's degree in a relevant field, with 7-10 years of experience including 5 years in project management.

Key responsibilities include training new hires and implementing quality assurance initiatives.
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